Employees want to be liked and respected by their

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Employees want to be liked and respected by their peers and proud of their employer. Management’s challenge is to maintain and further develop this employee enthusiasm and commitment, even during times of stress. Mistakes are part of growing, and falling short and correcting the course are regular occurrences in business and in life. Dealing with subordinates the way you would wish to be dealt with in a similar situation is the best course any manager can take. 8.3.1.3. IMPROVING COMMUNICATION SKILL AMONG EMPLOYEE 1. Never Personalize Criticism Whether you’re giving or receiving criticism, it should be based upon observed actions and results, not intent. It is impossible to know the motivations behind any activity, only the physical actions and outcome of the activity. As a consequence, criticism should be given and accepted unemotionally, considered for its validity and pertinence, and implemented when action is justified. In other words, don’t be too sensitive or defensive when you receive feedback. Consider the information received as intended to get a different result, not a personal attack. 2. Understand the Situation In this case, the precipitating cause for the criticism was the physical condition and appearance of the store. At other times, constructive criticism is part of a regular employee performance review, designed to give both parties feedback. Use both opportunities to build your relationship and get information. Use a review as an opportunity to receive and give intelligence that might otherwise be missed. 3. Be Understanding Whenever you receive what you consider to be an unjustified personal attack or criticism, recognize the source and their circumstances before jumping to a conclusion. Unfortunately, people have bad days, and they often respond by assailing others for little or no reason. When heads are cooler and pressures are less, contact the assailant to learn more about the problem and how you can be part of the solution. You may discover that the stimulus for the assault was an overreaction on the sender’s part or had nothing to do with you or your work. 4. Learn From Your Mistakes Whatever the stage of your career, you can and should continue to learn. Over your working life, you’ll work for and with superiors of varying capabilities and talents. Some you will remember because of their great leadership, while others you’ll remember because they were such poor managers. Even the latter can teach you something.
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102 8.4. REVISION POINTS Improving Communication Skills As an Individual : one can improve communication by being a good listener, paying attention to nonverbal signals, keeping stress in check and assert oneself As a Manager : Considering the situation before taking any action, gather and confirm information before making a decision , focus on problems, not personalities, manage individuals, not groups, meet subordinates face-to-face , assign tasks directly and clearly.
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