One of the first technologies to truly revolutionize

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8. One of the first technologies to truly revolutionize the business use of information was a stone tablet. a. True b. False : c ANSWER : False 9. A systems approach to management encourages managers to view each division as a separate, vital entity. ANSWER : False 10. Nearly all organizations should be viewed as open systems that interact with their environments and depend on them for survival. bureaucracy? a. It is based on the belief that management can be taught to others. 11. Which of the following was al-Farabi’s significant contribution to management thought and practice? ANSWER : b 12. The first individual to list managerial traits was _____. a. al-Farabi b. Ghazali c. Sun Tzu d. Barbarigo ANSWER : a 13. How did the Industrial Revolution change jobs and organizations? b. Managers realized the importance of customer relations. c. Unskilled laborers running machines began to replace high-paid, skilled artisans. d. Cottage laborers worked with each other out of small homes that were often built in a semicircle and did not need management. ANSWER : c 14. One of the objectives of the motion study conducted by Frank and Lillian Gilbreth was to: c. foster soldiering among workers. d. improve the productivity of workers. ANSWER : d 15. Which of the following statements is true about bureaucracy? a. It is based on the belief that management can be taught to others.
16. Which of the following is an element of bureaucratic organizations? a. Tasks, responsibilities, and authority are not divided clearly. b. Promotion within a company is based on who one knows. c. The owners of an organization manage or supervise the organization. d. Employees are hired on the basis of their technical training.
ANSWER : d 17. According to the elements of bureaucracy, which of the following is a criterion for promoting employees?
ANSWER : c

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