Oral communication can be best used to transfer

Info icon This preview shows pages 158–160. Sign up to view the full content.

View Full Document Right Arrow Icon
Oral communication can be best used to transfer private and confidential information/matter. 13.3.10. DISADVANTAGES/LIMITATIONS OF ORAL COMMUNICATION Relying only on oral communication may not be sufficient as business communication is formal and very organized. Oral communication is less authentic than written communication as they are informal and not as organized as written communication. Oral communication is time-saving as far as daily interactions are concerned, but in case of meetings, long speeches consume lot of time and are unproductive at times. Oral communications are not easy to maintain and thus they are unsteady. There may be misunderstandings as the information is not complete and may lack essentials. It requires attentiveness and great receptivity on part of the receivers/audience. Oral communication (such as speeches) is not frequently used as legal records except in investigation work. 13.4. REVISION POINTS Communication is neither transmission of message nor message itself. It is the mutual exchange of understanding, originating with the receiver. Communication is the essence of management and it needs to be effective in business.
Image of page 158

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
152 Oral communication is the process in which messages or information is exchanged or communicated within sender and receiver through the word of mouth. The four basic elements of oral communication includes: voice quality, style, word choice and adaptation. The seven forms of oral communication are Intrapersonal communication, Interpersonal communication, Small-group communication, Public communication, Mass communication, Corporate communication and Intercultural communication. The basic forms of oral dyadic communication include face-to-face conversation, telephonic conversation, interview, instruction and dictation. An effective communicator understands their audience, chooses an appropriate communication channel, hones their message to this channel and encodes the message to reduce misunderstanding by the receiver(s). 13.5. INTEXT QUESTIONS 1) What are the elements and principles of oral communication? 2) Explain the advantages and limitations of oral communication. 3) Give two examples each for oral communication internal and external to the organisation. 4) Suggest some guidelines for effective communication in workplace. 13.6. SUMMARY Oral communication is the channel through which the information is directly passed to the receiver. It requires meticulous planning, preparation of script, programme the presentation. Guidelines such as make the receiver interested in receiving the message, get the feedback assess the emotional dimensions, persuade, convince, discuss, deliberate based on the purpose of communication. Presentation styles also need to be understood in clear terms.
Image of page 159
Image of page 160
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern