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Question 32 involves setting the organizations vision

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Question 32________ involves setting the organization's vision, goals, and objectives.A- PlanningB- ControllingC- OrganizingD- Directing
Question 33When establishing criteria to measure the success of a customer-oriented business, managers shouldA- recognize that, while financial measures are important and should be considered, the purpose of thefirm is to satisfy both internal and external customers.
Question 34Poppy is a sales manager for Shimmer Sisters Cosmetics. She told her team she expects each of them toincrease their customer interactions by at least 5% in the next month. Poppy has set a(n)
Question 35________ skills involve a manager's ability to picture the organization as a whole and the relationshipsamong its various parts.
Question 36Which of the following is involved in setting work standards and schedules needed to implement thefirm's tactical objectives?A- contingency planningB- operational planningC- mission statementD- tactical planning
Question 37Although top managers most often possess these skills, they usually make less use of ________ skillsthan supervisory managers.
Question 38Rewards that come from someone else in recognition of good work are ________ rewards.
Question 39Herzberg's research indicated that employees are motivated by job content. Modern managers focus on________ by increasing the significance of the job, and even providing the employee with importantfeedback.

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Term
Fall
Professor
Jim Bookout

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