Change is an ongoing and natural state. The external environment is today more
dynamic, sometimes even more turbulent, than ever before and remains in a constant
state of change. In studying the changes that leaders have effected, James O´Toole
(1995) concluded that ―organizations must be adaptive and built to change‖ (cited in
Burke, 2008:280). Burke add
s, ―To ensure long
-term survival, effectiveness, and
success, we must be nimble, flexible, and adaptive‖ (2008:280). A means for
developing these abilities is through a program of continuous improvement.
Even though the dean and top management are to make it a practice to act and
mould through their personal example, the department of Institutional Effectiveness,
will ensure the achievement of objectives through the implementation of new practices
of coordination, conversation-action, impeccability, feedback and learning, as well as
the development of leaders, thus contributing to the sustainability of the process of
change within the program of continuous improvement.
The strategy of continuous improvement should be present at all times in the
mentality and objectives of the faculty, the project and program leaders, the Advisory
Committee, the Institutional Effectiveness Department, and the personnel of different
areas of the business school, and expressed in the monthly, semi-annual and annual
evaluation meetings, with a constant attentiveness to stakeholders voices and the
analysis of competitive information, among other critical external input.
The current challenge for business schools is the implementation of a process of change
to transform themselves into socially responsible academic institutions. However, we
understand that not all universities and business schools have the same capacity for
change; some are more receptive and inclined to embark on the process, while others try
to avoid it. The particular characteristics of each institution and its capabilities,
determine the extent and intensity of this change. We know that the decision to
implement changes in academic institutions has never been easy and further, when
referring to a planned change that affects the whole system, it is unusual.
Aware of these facts, our contribution is based on a proposal for a process of
change with a strategy to begin the process of transformation right at the core functions