on your browser settings, a pop-up window may appear to tell you that you are entering a secure page. Encryption converts your data into an encoded form before it's sent over the Internet. This stops any unauthorized users from reading the information. At HSBC, we use 128-bit SSL Encryption, which is accepted as the industry standard. Session Time-out If user forget to log-off after banking online, or if user’s computer remains inactive for a period of time during a session, then the systems automatically log off the user. Pages viewed during a secure session are not recorded in user’s PC's temporary files. Technology HSBC use many layers of security – for obvious reasons they cannot disclose all of them, but the following are typically used: • All the operating systems are updated with the latest security patches • Anti-virus software is kept updated • They use firewalls to prevent unauthorized intruders • Digital certificates are used Identification A log on process with passwords and digital certificates is used to be sure that HSBC is dealing with its clients. Online access to the account is only possible once user has authenticated himself by using the correct user name, password and digital certificate.
Automatic Lock-out After a number of incorrect attempts to log on, online access to that account is disabled. To re- activate the account, user can use the online password reset function of HSBC. Although HSBC maintains security at high priority, precautious steps at individual level are also highly recommended. Therefore, HSBC recommends five important factors. The Five Golden Rules for both Personal and Business Online Banking • Usage of latest security updates & patches. Helpful information about vulnerabilities in programs and how to find the fixes. • Install anti-virus software. Learn about commercial and free anti virus protection products. • Use of personal firewalls A firewall is a program that helps protect your computer from internet-borne threats, such as potential hackers and offensive websites. • Read our password advice Passwords are the key to the Internet account information so it’s important to keep them safe. • Use an anti-spy ware program This will help to prevent information about online activities being collected by third parties.
Customer Response In this era of globalization, customers of the bank in our country want to have similar facilities as available in developed countries. Due to sharp increase in mobility which enables them to come in contact with latest banking facilities of developed countries, clients of HSBC banks also desire that similar banking facilities as available in Europe and America should be made available here in Bangladesh. Online banking is popular among non resident Bangladeshis and students (both foreign and local students). Though there are some obstacles and unreliability people are moving forward to online banking and the growth is increasing at a significant rate.
- Spring '12
- HSBC Holdings Plc