Walmart is committed to creating opportunities and bringing value to customers

Walmart is committed to creating opportunities and

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Walmart is committed to creating opportunities and bringing value to customers. ( Our Business , 2019) The main pillars of Walmart’s business model are: service to the customer, respect for the individual, strive for excellence and act with integrity. Competency-Based Job Analysis I would recommend that a competency-based job analysis is the best for this position. A competency-based analysis relates to the strategic perspective of Human Resource Management (Heneman, Judge, & Kammeyer-Mueller, 2015). This method analyzes the measurable and observable behavioral competencies that an employee must exhibit to fill the role (Schreiner).
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Customer Service Manager Job Analysis 2 Alternatively, a job requirement analysis could be used to provide insightful data about the required tasks of the position. However, because of the wide range of expectations and skills required for an employee to be successful in this position, it is beneficial to look at the competencies they require instead. Conducting A Competency-Based Job Analysis In order to conduct a competency-based job analysis, a company must first establish missions and goals to derived the competencies from. There are several methods that can be used to gather data about the required competencies for a position. First, observing an employee in the position allows for the observer to record all tasks, responsibilities, methods and abilities.
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  • Spring '16
  • Anne Hintz-Klein
  • Customer Service Manager Job Analysis

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