Factual any response should be based on fact not

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Factual – Any response should be based on fact, not opinion. Most enquiries will be to clarify things like hours worked, penalty rates, allowances or deductions. Disputes often arise because of poor communication. If a problem occurs, time should be taken to talk the issues over and understand the concerns. If dispute occurs detailed records should be kept to avoid further misunderstanding. Employers should make sure they have a dispute resolution procedure in place. The procedure should be simple, quick, fair, confidential, and transparent. Employees should be aware of the dispute resolution process. If a dispute occurs the employer should: Work towards solving the problem and maintaining a healthy working relationship Determine the best dispute resolution process Comply with the chosen procedure quickly and fairly Use best efforts to resolve the dispute at the workplace FNSTPB402 Establish and maintain payroll systems Assessment Guide Copyright © Mentor Education Pty Ltd RTO 21683 v1.0 40
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14.Identify and outline the general and pay information which must be maintained about employees, according to current legislative and regulatory requirements 15.At what times should you prepare and reconcile payroll records to ensure compliance with legislative and management deadlines? Copyright © Mentor Education Pty Ltd RTO 21683 v1.0 41
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