These firms should provide packaging which are visually appealing 3 The

These firms should provide packaging which are

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These firms should provide packaging which are visually appealing 3 The advertisements of these firms should be relatable to the services they are providing Questions Related To Perception 1 – Strongly Disagree, 2 – Disagree, 3 – Neutral, 4 – Agree, 5 – Strongly Agree Q. No. Tangibles 1 2 3 4 5 1 Flipkart and Amazon have portals which are up to date 2 These firms provide packaging which are visually appealing 3 The advertisements of these firms are relatable to the services they are providing
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Questions Related To Expectation 1 – Strongly Disagree, 2 – Disagree, 3 – Neutral, 4 – Agree, 5 – Strongly Agree Q. No. Assurance 1 2 3 4 5 1 Employees of Flipkart and Amazon should be trust worthy 2 Customers should feel safe in making online transactions with these firms 3 Employees of Flipkart and Amazon should get all the necessary support from these firms to perform their job well Questions Related To Perception 1 – Strongly Disagree, 2 – Disagree, 3 – Neutral, 4 – Agree, 5 – Strongly Agree Q. No. Assurance 1 2 3 4 5 1 Employees of Flipkart and Amazon are trust worthy 2 Customers feel safe in making online transactions with these firms 3 Employees of Flipkart and Amazon get all the necessary support from these firms to perform their job well
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  • Fall '19
  • employees of Flipkart

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