Define uncertainty reduction theory uncertainty

Define uncertainty reduction theory.
Chapter 13:
Define phatic communication.
Phatic communication- small talk that simply keeps the lines of communication open.
What is the order of a conversation? Explain each stage.
Identify and explain each of Grice’s conversational maxims.

Identify and explain the different types of social power.
Identify and explain the five conflict management styles.
Chapter 15:
What are the characteristics of a group?
Identify and describe the limitations of working in a group.