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Define uncertainty reduction theory.Chapter 13: Define phatic communication. Phatic communication- small talk that simply keeps the lines of communication open.What is the order of a conversation? Explain each stage. Identify and explain each of Grice’s conversational maxims.
Identify and explain the different types of social power. Identify and explain the five conflict management styles. Chapter 15: What are the characteristics of a group? Identify and describe the limitations of working in a group.