If the latest product offerings alliances and consolidations of tool vendors

If the latest product offerings alliances and

This preview shows page 13 - 14 out of 18 pages.

models for deploying KM and portal applications are also discussed. If the latest product offerings, alliances, and consolidations of tool vendors are a guide, then increasingly these tools will share common features and be more aligned to support e-Business, wireless, and CRM applications. References Abecker, A., A. Bernardi, H. Maus, M. Sintek and C. Wenzel, “Information Supply for Business Processes: Coupling Workflow with Document Analysis and Information Retrieval,” Knowledge Based Systems , 13, 5, October, 2000, 271-284. Alavi M., “Knowledge Management Systems: Issues, Challenges and Benefits,” an updated paper to the one in Proceedings of the Hawaii International Conference on Systems Sciences , Maui, Hawaii, January 1999. URL = American Productivity and Quality Center (APQC), “Using Information Technology to Support Knowledge Management,” Consortium Benchmarking Study Final Report, 1997. Ash, J., “The Technology Trap", 2000. URL = Becerra-Fernandez, I., “The Role of Artificial Intelligence Technologies in the Implementation of People- Finder Knowledge Management Systems ,” Knowledge Based Systems , 13, 5, October, 2000a, 315-320. Becerra-Fernandez, I., “Facilitating the Online Search of Experts at NASA using Expert Seeker People- Finder,” in Proceedings of the Third International Conference on Practical Applications of Knowledge Management (PAKM 2000) , October 30-31, 2000b, Basel, Switzerland, 3-1 to 3-7. Binney, D., “The Knowledge Management Spectrum: Understanding the KM Landscape,” Journal of Knowledge Management , 5, 1, 2001, 33-42. Bontis, N., N.C. Dragonetti, K. Jacobson and G. Roos, “The Knowledge Toolbox: A Review of the Tools Available To Measure and Manage Intangible Resources,” European Management Journal , 17, 4, 1999, 391-402. Bouwmeester, N. “A Knowledge Management Tool for Speech Interfaces,” ACM SIGIR , August, 1999, 293-294. Dieng, R., O. Corby, A. Giboin and M. Ribiere, “Methods and Tools for Corporate Knowledge Management,” International Journal of Human-Computer Studies , 51, 1999, 567-598. Dunlop, M.D., “Development and Evaluation of Clustering Techniques for Finding People,” in Proceedings of the Third International Conference on Practical Applications of Knowledge Management (PAKM 2000) , October 30-31, 2000, Basel, Switzerland, 9-1 to 9-7. Edwards, J.S., “Evaluations of 5 KM solutions,” chapter in an unpublished report, Aston University, 1999. Esler, S.L. and M.L. Nelson, “NASA Indexing Benchmarks: Evaluating Text Search Engines ,” Journal of Network and Computer Applications , 20, 1997, 339-353. Essers, J. and J. Schreinemakers, J., “Nonaka's Subjectivist Conception of Knowledge in Corporate Knowledge Program,” Knowledge Organization , 24, 1, 1997, 24-32. Fan, W., M.D. Gordon and P. Pathak, “Personalization of Search Engine Services for Effective Retrieval and Knowledge Management,” in Proceedings of the International Conference on Information Systems , ICIS, December, 13-15 th , 2000, Brisbane.
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