leaders are able to screen and recommend candidates for a job on a certain team. However, it takes two-thirds for the team to vote, whereby, afterwards, it is a 30-day trial period for everyone who is involved in the process such as the team, the candidate and the store team leader. The store leaders usually take a great care not to recommend individual who they are not sure they will be approved by the team. Whole Foods Team The team of Whole Foods market is the cornerstone of the company. In this regard, the team meeting is where the values come into reality. In all stores, each team meets continuously. Every store teams are able to meet on monthly basis (Market, 2005). They have the opportunity of swapping stories, learn ways of improving their jobs, analyze the comments of the guests constantly, share information, and solve problems. The teams are centralized on how the stores improve and operate an important ritual that promotes groups reinforcement and accountability on the values of the company. Trust In most circumstances, trust between managers and team members is decisive. At Whole Foods, trust is mainly optimized in this smaller team organizational structure. This is an indication that each individual is important and vital member on their teams. The team success is dependent on
the invaluable contributions of everyone on the team. Trust in that case is optimized when it flows between all levels in the organization. Competition in teams The teams compete against their own goals for growth, sales, and productivity. They usually compete against various teams in their store and against similar teams fin other regions and stores. The competition is important and is the main reason why performance information is available within an open book management philosophy. In addition, since every team is able to measure other team’s performance, the competition among businesses is healthy in comparing performance indicators like profits, sales, and customer satisfaction (Market, 2005). At Whole Foods, the main vehicle for competition is an elaborate system of peer reviews by which teams benchmark each other. However, they collaborate in sharing knowledge and best practices, for its natural for people to collaborate and compete. Innovation Innovation affects everyone. It should not be that the business tasks are only assigned to centralized offices, and coming from the top-down the organization. In contrary to this, Whole Foods basic unit is the team within a decentralized organization structure. Teams are mainly responsible in improving jobs and developing new ideas through respecting the core values. In that case, innovation happens as a social process within a team, and groups and through the guest feedback and analyzing jobs. Innovation is expected and democratized to happen, especially
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- Winter '16
- Professor Obura Oluoch
- Whole Foods Market, Whole Foods Company, team member excellence