Objective: To provide you with an opportunity to demonstrate the required performance elements
for this unit.
This activity will enable you to demonstrate the following performance evidence:
Undertaken a structured process to reflect on own perspectives on diversity
Recognised and respected the needs of people from diverse social and cultural backgrounds
in at least 3 different situations:
selected and used appropriate verbal and non-verbal communication
recognised situations where misunderstandings may arise from diversity and formed
Answer the activity in as much detail as possible, considering your organisational requirements.
All activity answers will vary depending on the learner and the organisation they work for but the
learner should be able to demonstrate their competency in the unit requirements.
Case Study- Canteen menu
Fadi has put in a formal complaint about the food that is being served at the work canteen . The menu is
mainly focussed on western style, is very dull and often does not cater for the devout Muslim. As he is a
Muslim, Fadi requires a Halal
The canteen staff always provide another alternative when pork is on the menu but yesterday, when pork
sausages were on the menu, the only alternative was fish – Fadi’s concern was the pork sausages may
have contaminated the fish as they were next to each other.
Fadi asked the canteen staff if the two food items had been in touch of each other, the canteen staff were
unable to answer as the food already comes in cooked.
There are many different nationalities and it is impossible for every cultural food requirement to be
catered for all the time. However, 20% of the staff are Muslim and often feel discriminated against as
there never seems to be enough food to meet their requirements.
The canteen kitchen is keen to help out as much as they can, as long as it is within their tight budget.
What rights does Fadi have?
What process should be undertaken to investigate this complaint?
CHCDIV001 Learner Workbook V2.0