Course Hero Logo

Developing rapport asking probing questions

Course Hero uses AI to attempt to automatically extract content from documents to surface to you and others so you can study better, e.g., in search results, to enrich docs, and more. This preview shows page 62 - 65 out of 85 pages.

developing rapportasking probing questionsencouraging active participationfocusing on the eyewitnesses’ mental imagesQuestion 5Read the following scenario before answering the question:On Friday, August 23, 2016, a construction worker fell 55 floors to his death while working on whatwill become Toronto’s tallest condominium building. Despite a variety of safety precautions, this type
of incident is not uncommon in the construction industry. Three days earlier, on Tuesday, August 20,2016, a 26-year-old construction worker in Las Vegas, Nevada also died in a fall from a building underconstruction.What would be an example of the fourth level of defence from the Swiss cheese model, which mighthave prevented this fatality?safety traininga strong safety culturea safety-conscious supervisorrails along the edge of open floorsQuestion 6Incident investigation is a vital component of an organization’s RAC program. What does RAC standfor?recognition, approval, and changerequirements, attribution, and controlrecognition, assessment, and controlrequirements, approval, and changeQuestion 7Read the following scenario before answering the question:On Friday, August 23, 2016, a construction worker fell 55 floors to his death while working on whatwill become Toronto’s tallest condominium building. Despite a variety of safety precautions, this typeof incident is not uncommon in the construction industry. Three days earlier, on Tuesday, August 20,2016, a 26-year-old construction worker in Las Vegas, Nevada also died in a fall from a building underconstruction.According to the textbook, what should coworkers who witnessed the incident be offered prior tobeing interviewed?legal advicetrauma counsellingthe opportunity to go home to calm down firstthe opportunity to retrieve tools left at the incident siteQuestion 8As a result of the investigation, it was revealed that Kyle had been suffering from depression forseveral months. What theory explicitly mentions mental problems?bow-tie analysisSwiss cheese modeldomino theory
theory of normal incidentsQuestion 9The theory of normal incidents would be more likely to be used in investigating incidents in what typeof industry?agricultureoil refinerieshealthcarelight manufacturingQuestion 10Which of the following is an optional procedure in conducting a re-enactment?filming cognitive interviews with witnessesinviting a qualified observer to watch the re-enactmenttaking photos and/or making sketches and drawings of the scenehaving witnesses describe what they saw before they act out what happenedQuestion 11Why can witnesses’ recall become distorted if investigation is not begun in a timely manner?There are changes at the incident site.There is removal of important evidence.They may suffer memory loss.

Upload your study docs or become a

Course Hero member to access this document

Upload your study docs or become a

Course Hero member to access this document

End of preview. Want to read all 85 pages?

Upload your study docs or become a

Course Hero member to access this document

Term
Fall
Professor
Michelle Muscatello
Tags
Occupational safety and health, supervisor, WCB, Workers compensation, c Gianni

Newly uploaded documents

Show More

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture