Developing rapport asking probing questions

developing rapport
asking probing questions
encouraging active participation
focusing on the eyewitnesses’ mental images
Question 5
Read the following scenario before answering the question:
On Friday, August 23, 2016, a construction worker fell 55 floors to his death while working on what
will become Toronto’s tallest condominium building. Despite a variety of safety precautions, this type

of incident is not uncommon in the construction industry. Three days earlier, on Tuesday, August 20,
2016, a 26-year-old construction worker in Las Vegas, Nevada also died in a fall from a building under
construction.
What would be an example of the fourth level of defence from the Swiss cheese model, which might
have prevented this fatality?
safety training
a strong safety culture
a safety-conscious supervisor
rails along the edge of open floors
Question 6
Incident investigation is a vital component of an organization’s RAC program. What does RAC stand
for?
recognition, approval, and change
requirements, attribution, and control
recognition, assessment, and control
requirements, approval, and change
Question 7
Read the following scenario before answering the question:
On Friday, August 23, 2016, a construction worker fell 55 floors to his death while working on what
will become Toronto’s tallest condominium building. Despite a variety of safety precautions, this type
of incident is not uncommon in the construction industry. Three days earlier, on Tuesday, August 20,
2016, a 26-year-old construction worker in Las Vegas, Nevada also died in a fall from a building under
construction.
According to the textbook, what should coworkers who witnessed the incident be offered prior to
being interviewed?
legal advice
trauma counselling
the opportunity to go home to calm down first
the opportunity to retrieve tools left at the incident site
Question 8
As a result of the investigation, it was revealed that Kyle had been suffering from depression for
several months. What theory explicitly mentions mental problems?
bow-tie analysis
Swiss cheese model
domino theory

theory of normal incidents
Question 9
The theory of normal incidents would be more likely to be used in investigating incidents in what type
of industry?
agriculture
oil refineries
healthcare
light manufacturing
Question 10
Which of the following is an optional procedure in conducting a re-enactment?
filming cognitive interviews with witnesses
inviting a qualified observer to watch the re-enactment
taking photos and/or making sketches and drawings of the scene
having witnesses describe what they saw before they act out what happened
Question 11
Why can witnesses’ recall become distorted if investigation is not begun in a timely manner?
There are changes at the incident site.
There is removal of important evidence.
They may suffer memory loss.