2 The company could find out what their better store managers were doing right

2 the company could find out what their better store

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2. The company could find out what their better store managers were doing right and build company culture around this blueprint. Recommendations were: Hire more managers like their best. Take the ideas of their best and multiply them across the company. Redesign training programs based on the practices of their best managers. Learn from their own best managers and not look to other company formulas. 3. Stores that ranked in the top 25% on the employee opinion survey were 4.56% over their sales target for the year. Stores in the bottom 25% were 0.84% below their sales target. A difference of $104 million in sales per year or a 2.6% increase in the total sales of the company. 4. Profits of the top 25% stores on the employee opinion survey were 14% over their target. The bottom 25% group on the employee opinion survey fell 30% below their profit goals. 5. Employee retention in the top 25% group was 12 more per year on average than the bottom 25% group. That’s 1,000 more employees retained per year. Just think of the costs of hiring and training new employees every year. 6. The drain of employees with valuable relationships with customers and colleagues is another great and immeasurable loss to the company. © 2001, 2002 Copyright BusinessSummaries.com
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First, Break All The Rules Page 5 Mountain Climbing Why is there an order to the twelve questions? How does a manager help more individuals reach the summit? It’s a psychological mountain, but you have to climb it in stages, just like a real mountain. Base Camp: What do I get? Employee’s basic needs have to be identified and met. 1. I want to know what is expected of me. 2. How much will I earn? 3. How long is the commute? 4. Will I have my own office, phone, etc.? Of the twelve questions, “What is expected of me?” and “Do I have the materials and equipment I need to do my work right?” are the main focus of the manager. Camp One: What do I give? This stage focuses on the employee’s self-esteem and self-worth. The questions that pertain to this stage are: “At work, do I have the opportunity to do what I do best everyday?” “In the last 7 days, have I received recognition or praise for good work?” “Does my supervisor or someone at work care about me as a person?” “Is there someone at work who encourages my development?” Camp Two: Do I belong here? “Do my opinions count?” “Does the mission/purpose of my company make me feel my job is important?” “Are my co-workers committed to doing quality work?” “Do I have a best friend at work?” Camp Three: How can we all grow? “In the last 6 months, has someone talked to me about my progress?” “This last year, have I had the opportunity at work to learn and grow? The Summit. If an employee answers positive to all 12 questions, he has reached the summit.
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