OPERATOR Call Center India Good evening My name is Tracy How can I help you

Operator call center india good evening my name is

This preview shows page 76 - 78 out of 99 pages.

OPERATOR, Call Center, India: Good evening. My name is Tracy. How can I help you? NARRATOR: In a remote Indian village, farmers took their crop to market as they had for generations, But an Internet connection ensured they were now paid the world price for their crop, a price set at the Chicago Mercantile Exchange 8,000 miles away. This borderless world created a new kind of businessperson. Entrepreneurs could now think like multinationals, and see the entire world as a single market. Narayana Murthy understood this revolution earlier than most. NARAYANA MURTHY, Founder and CEO of Infosys Technology: We were all children of a different generation. We were all mesmerized by the charisma of Nehru. Nehru believed in central planning; Nehru believed in socialism. But then I realized that if you want to eradicate poverty, you don't do it by redistribution of existing wealth; you have to create more wealth. And that's when I got somewhat disillusioned by the socialism as is practiced in India. NARRATOR: With only $250, Murthy helped found a computer software company. His headquarters in Bangalore became the world's second largest software campus. Only Microsoft's was bigger. Thirty percent of the world's software engineers are from India. NARAYANA MURTHY: You know, I define globalization as producing where it is most cost-effective, selling where it is most profitable, sourcing capital from where it is without worrying about national boundaries. Onscreen caption: Silicon Valley, California NARRATOR: People as well were becoming increasingly mobile. America relaxed its immigration laws, attracting a huge influx of high-tech workers from across the developing world. PROGRAMMER, Silicon Valley: This is the land of opportunity. This is the place; this is the happening place, so many people come here. PROGRAMMER, Silicon Valley: This is a place of opportunity. We get a chance to prove ourselves. We get a chance to prove ourselves, to show our skills. Onscreen caption: Two hundred thousand Indians found jobs in Silicon Valley. NARRATOR: In many ways, Silicon Valley was the spiritual center of the new global village -- the source not only of its technology, but of its entrepreneurial ethos. The Draper family had invested in entrepreneurs since the 1950s, when they brought venture capital to Silicon Valley. In
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the early '90s, Bill Draper's son Tim funded Hotmail. Its instant global success convinced him that the world was fundamentally changing. TIM DRAPER, Venture Capitalist: We knew the Internet was going to change the whole way the world worked. You could do commerce; you could do communication; you could do all these things over the Web. India and Africa, Pakistan, China had all been trapped, and they were not really participating in the world economy. They could now. They could because now they could communicate with the rest of the world through this Internet. It was a big opportunity, and we saw it; we jumped on it.
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