Giving workers responsibility for quality

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90. Giving workers responsibility for quality improvements and authority to make changes is known as: A. continuous improvement. B. passing the buck. C. benchmarking. D. employee empowerment. E. employee involvement. Empowered employees are often very effective in improving quality. 91. The typical difference between quality circles and continuous improvement teams is: A. quality circles work on product design only. B. continuous improvement teams work on product and process design. C. continuous improvement teams use only engineers, while quality circles use just the workers doing the work. D. the amount of employee empowerment. E. There is no difference—they are the same. Quality circles often work with processes over which they have little authority.
92. Which of the following is not a typical goal of process improvement? A. increasing customer satisfaction B. reducing waste C. achieving higher quality D. increasing market share E. All are the goals Typical goals of process improvement include increasing customer satisfaction, reducing waste, and achieving higher quality. 93. Managers have obligations to a wide variety of stakeholders such as shareholders, employees, and customers. When considering outsourcing production to offshore suppliers, managers have to weigh: (I) cost benefits that might make shareholders wealthier. (II) quality issues that might make firms less productive and/or products riskier. (III) the investments already tied up in relationships with existing suppliers. A. I B. II C. III D. I and II only E. I, II, and III All of these are considerations that must be taken into account. 94. Focusing a supply chain on ________________ is a modern way of ensuring high-quality inputs and extending an organization’s continuous improvement efforts. A. lowest cost per unit sourced B. close, collaborative ties with suppliers C. suppliers that emphasize continuous-flow production D. ISO 14000 customers E. partners pursuing similar strategies Collaborative relationships with suppliers often lead to higher quality. 95. To minimize quality risks, which of the following would be least likely to be outsourced to less-developed countries? A. rubber processing B. repetitive assembly C. packaging D. pharmaceuticals E. steel manufacturing Pharmaceutical firms incur substantial quality risks when they outsource to less-developed countries.

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