92. Which of the following is not a typical goal of process improvement?
increasing customer satisfaction
achieving higher quality
increasing market share
All are the goals
Typical goals of process improvement include increasing customer satisfaction, reducing waste, and achieving higher quality.
93. Managers have obligations to a wide variety of stakeholders such as shareholders, employees, and customers. When considering
outsourcing production to offshore suppliers, managers have to weigh:
(I) cost benefits that might make shareholders wealthier.
(II) quality issues that might make firms less productive and/or products riskier.
(III) the investments already tied up in relationships with existing suppliers.
I and II only
I, II, and III
All of these are considerations that must be taken into account.
94. Focusing a supply chain on ________________ is a modern way of ensuring high-quality inputs and extending an organization’s
continuous improvement efforts.
lowest cost per unit sourced
close, collaborative ties with suppliers
suppliers that emphasize continuous-flow production
ISO 14000 customers
partners pursuing similar strategies
Collaborative relationships with suppliers often lead to higher quality.
95. To minimize quality risks, which of the following would be least likely to be outsourced to less-developed countries?
Pharmaceutical firms incur substantial quality risks when they outsource to less-developed countries.