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Web Links for Checklists and TemplatesProject audit checklist templates: web.princeton.edu/sites/ppo/AuditWorksheet.dotTemplates for documenting lessons learned: Notes on creating a project audit checklist: -checklist.htmlReferencesEgeland, B. (2009, October 29). Documenting lessons learned. Retrieved from Meredith, J. R., & Mantel, S. J. (2000). Project management: A managerial approach. New York, NY: John Wiley & Sons.Project Management Institute (PMI). (2004). A guide to the Project Management Body of Knowledge (PMBOK guide). Philadelphia, PA: Project Management Institute.Wysocki, R. K. (2009). Effective project management: Traditional, adaptive, extreme. New York,NY: John Wiley & Sons.22
Project Deliverables and Ancillary GoalsIntroductionDirect goals on a project are the stated project objectives of scope, schedule, cost, and customer satisfaction. In closing out a project, these objectives are reviewed to determine whether or not the direct goals and project deliverables are met. Project managers and the success of the project team are typically evaluated on how effectively and completely project deliverables were produced and direct goals were made. Depending on the project and the organizational approach to projects, there could also be a set ofancillary goals that are included in the formal project closure and gathering of lessons learned. Ancillary goals broaden the project evaluations and are included to gather information that is usually more relevant to the organization than to the specific project. Learning MaterialsStated Project ObjectivesThe scopeof a project is all the work that must be done tosatisfy the customer that the deliverables meet therequirements or acceptance criteria agreed upon at theonset of the project.The cost of a project is the amount the customer hasagreed to pay for acceptable project deliverables. Theproject cost is based on a budget that includes an estimateof the costs associated with the various resources that willbe used to accomplish the project.The schedule for a project is the timetable that specifies when each activity should start and finish. The project objective usually states the time by which the project scope must be completed in terms of a specific date agreed upon by the customer and the individual or organization performing the work Customer satisfaction is the level to which the customer is pleased with the end result of the project. Customer satisfaction could also be described as deliverable quality. If a deliverable is ofhigh quality, then the customer is satisfied.22
The ObjectiveThe objective of any project is to complete the scope withinbudget by a certain time to the customer’s satisfaction. Anyof these four factors influence the final product deliverablesand there are tradeoffs between objectives that sometimesneed to be made. For example, if a project is behindschedule there are options generalized as: