In relation to customer satisfaction and customer services the company is

In relation to customer satisfaction and customer

This preview shows page 38 - 42 out of 43 pages.

In relation to customer satisfaction and customer services the company is somewhat in a good performance but it isn't satisfactory. Therefore the company recommended to increases the level of customer satisfaction as well as customer services.
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References Ayers, James B., 2004 handbook of supply chain project management ; A structured collaborative and measurable approach 2 nd ed, Lucie press. Chandra, C, And Kumar (2000) Supply chain management in theory and practice ; a passing fad or a fundamental change. Industry management and data system. Vol, p.100. Chopra, Mendl and kalra (2007) Supply chain management, strategy, planning , and operation . Third edition p.93. Dafee C.C and Stank T.P (2005) Applying the strategy- structure performance paradigms to the suppy chain environment . The international journal of logistic management. I, Ummus, R, R and Vakurk R.J (1999) Defining supply chain management'shistorical perspective and practical guideline . Industry management and data system. Vol.p. 11-20 Heizer, J, and Render, B. (1999) Principle of operation management 3 rd edition. Prentice Hall. Li, X and Wang, Q. 2007. Coordination mechanism of supply chain systems. European journal research .1-6 Robinson and Malhotra, (2005), Strategic supply chain management andimplementation of supply chain , 2 nd ed. New York. Vol, 345-360
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APPENDIX HAWASSA UNIVERSITY School Of Business and Economics Department Of Logistics and Supply Chain Management To: Respondents Introduction Dear respondent these questionnaires are developed to assess the factors that affects supply chain management practices by the researcher in order to accomplish Bachelor degree (BA) degree in logistics and supply chain management. I believe that you answer the questions independently. Instruction Do not write your name put a right on the response category that best describes Your feeling redacted to a specific question. Primary information 1, Sex: Male Female 2, Age: 18-25 26 -30 31-36 36-40 41 and above 3, Qualification: Certificate Diploma Degree Master and above 4, Work experience:1-5 years 6-8 yeara 9 and above Questionnaires 1.How do you see the organization with the recognition of the factors that affects the company's supply chain management practices?
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2. What do you think about supply chain integration of the company?
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