say when a person is severely ill by the education staff at CMC. It is also a very stressful environment and the nurse patient ratio is high. Burnout occurs easily and a nurse’s attitude towards patients occurs quickly changes within a year of working. Compassion fatigue is a term used to describe the emotional and physical exhaustion from witnessing physical and emotional suffering (Hamilton, Tran, & Jamieson, 2016). It needs to be addressed at the throughput stage tomake progress when the output is completed. Desired Outcome and GoalsA long term desired outcome would be to change the communities perception of staff in the ED. A short term desired outcome would be to increase patient satisfaction scores by 20%. A goal would be to make nurses resilient to the lack of compassion. This could be achieved by providing new nurses and existing nurses with educational classes on compassion. Another goal would be to correct compassion fatigue in providers of care. To avoid compassion fatigue nurses should have support by their manager, have someone to talk to, and peer provided support. All these factors have been shown to reduce stress and improve compassion (Hamilton, Tran, & Jamieson, 2016).Policy and ProceduresPolicy and procedures that could be initiated would be every 6 months all healthcare providers must attend a compassion class provided by management. Another policy would ensure all new nurses are provided with education on how to be resilient to compassion fatigue and taught how to handle stressful situation. A policy will also be initiated to provide all
OPEN SYSTEMS THEORY6healthcare providers with support by having a meeting with management. Nursing management will be required to meet with all employees once a year to discuss areas that may cause extra stress and resolutions will be developed based on employee input. A professional standard of practice in nursing is that nurses effectively communicate through all aspects healthcare. This includes developing a positive nurse-patient relationship and communicating effectively with patients (American Nurses Association, 2010). By not being compassionate nurses are not holdinh up to the highest standards of nursing practice.Resolution Improving Culture and ClimateThe mission of CMC is to promote the well-being of patients through the best nursing care and by providing the newest best practice guidelines and technology. The vision is to empower everyone for optimum health and create a relationship that centers on both patient and families. The values are referred to as CARING: compassion, accountability, respect, innovation,nursing excellence, and genuine (RWJ Barnabas Health, n.d.). Values guide the way a company navigates (Collins, & Porras, 1996). The ED at CMC was not upholding the values of the organization. By making changes the values can be achieved by being caring and providing compassion to patients. Organization culture is the unique environment of a corporation that is based on shared attitudes, values, beliefs and rules (Business Dictionary.com, 2013b).
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- Summer '16
- Elvira Phelps
- Nursing, Health care provider, Cybernetics, Open Systems