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Version 1.1Page 12 of 22October 2016Document # - RTO # 31698CRICOS # 03000J
OBSERVATION CHECKLISTFor this assessment, you will need to perform the following observation in a workplace or simulated environment.For this assessment you will need to join with the rest of your class group to establish a network.Your other class members will be valuable contacts for your future business ventures. During this activity you will need to:1.Use the opportunity to network with your class group.2.Collect and record contact details.3.Communicate with your class group to learn about their current and future business ventures.4.Use your written and verbal skills to establish, cultivate and promote business relationships.5.Discuss the potential benefits of networking.6.Demonstrate high standards of business practices.7.Promote and communicate the interests, requirements, goals and objectives of the relationship using your presentation skills.8.Obtain feedback from your class group.SimulationCollecting and storing information about customers is essential to tailoring the customer service program and growing the business. However, there are legal requirements regarding what we can do with the information we have collected.The information can be collected; order formsenquiriescomplaintswarranty cardscustomer rewards programsVersion 1.1Page 13 of 22October 2016Document # - RTO # 31698CRICOS # 03000J
customer satisfaction surveysfeedback cardscustomer competitionswebsite.Customer contact details In charge: Jaehyuk YounDateNameOrder infoEnquiriesComplaintsWarrantyRewardSurveyFeedback02/12/17James AndersonReform KitchenColor N/A6Month-YesCheap and good results11/11/17Carry TorresReform BathroomPriceN/A3Months-YesInexpensive price07/11/17Lionel Messi Change tile over homePrice N/A2Years-YesThe duration is shortCollaborate contact details In charge: Jaehyuk YounDateNameOrder infoEnquiriesComplaintsWarrantyRewardSurveyFeedback02/12/17Andrew ParkerGroundShort due dateN/A10Month1YesCheap and good results11/11/17Lance YorkFix Crack1 porsonnelN/A7Months2YesInexpensive price07/11/17Lilyan Wilson Fix Crack and goundPrice N/A3Years3YesThe duration is short1. Shared knowledge