28/01/2017 Lunar New Year Market Festival in North Richmond - Selling “Pho” ( Vietnamese traditional food ) to raise fund for charity 28/05/2017 Foodservice Australia 2017. From 10am to 5pm at Royal Exhibiton Building Melbourne - Meet people from hospitality industry who can guide me with trainings proposed - Try food and beverage and see the way they service customer Page 15 of 17
Assessment Task 2 BSBWOR501 Manage personal work priorities and professional development MEETING NOTE Firstly, I gave a paper which had the competency units below to my colleagues and they had the same feedback as following. Competency Unit Opinion Develop and use emotional intelligence Y Lead and manage team effectively N Manage quality of customer service Y Manage risk Y Ensure a safe work place Y Ensure PPE and equipment are ready to use Y Manage personal work priorities and professional development N Manage operational plan N Hospitality Industry Skills: Competency Unit Opinion Communication Skills Y Page 16 of 17
Assessment Task 2 BSBWOR501 Manage personal work priorities and professional development Competency Unit Opinion Ability to work under pressure Y Able to cooperate with others Y Verbal and non-verbal skills Y Beverage service skill N Carry three plates skill N After that, they gave me some advice Colleague’s name: Cuong I think you should improve the plate carriage skill. Actually you are doing a good job but sometimes our restaurant is very busy. You can save time if you can carry three plates at one time and this looks so professional. Don’t be hesitate to ask Mr. Trong (an experienced staff) to know the procedure of this. Colleague’s name: Minh I agree with Cuong. You should also broaden your knowledge about beverage. There are many short courses about beverage in Melbourne. You can do a research in the internet and choose a course which is fit with your timetable. Page 17 of 17
You've reached the end of your free preview.
Want to read all 17 pages?
- Fall '17