As going out to meet new clients run regular

as going out to meet new clients, run regular advertising campaigns and see that her customers are happy
with the service.
Step 1: Suggest generic advice to Sarah on her business restructuring considering the expansion.
Suggest if she needs to get partners, or more investment, or more staff, or a large operational office.
(100 words)
According to Sarah’s situation, she needs to increase to 100 clients in the next twelve months, which means
she has to hired at least 37 more cleaners. However, since she just started her business, i would suggest her
to get partners to shoulder the finance and put more invest to expand business.
At the stage, as it is just the beginning of the business, i think she just needs one partner. Since she needs to
increase the employees and clients the cost and management pressure will increase. Thus, business part
can help to mitigate the pressure of her capital issues and shoulder the management. With the help of her
business partner, she can divide the responsibility of administration and finance. She is experience in
management the business, so she can be responsible for the internal support and the her partner can be in
charge of the marketing.
Step 2: Prepare 5 job duties in designing the Job Description for cleaners
1.Clean, stock and supply designated facility areas(dusting, sweeping, vacuuming, mopping,
cleaning ceiling vents, restroom cleaning etc)
2.Perform and document routine inspection and maintenance activities
3.Carry out cleansing tasks and special projects
4.Notify management of occurring deficiencies or needs for repairs
5.Stock and maintain supply rooms
Step 3: Develop 5 KPIs for her employees (cleaners)
1. Client satisfactory feedback will be 95% in the first quarter.
2.update 90% of the perform and document routine per week as per the feedback
3.90% of the new employee can carry out the cleansing tasks for the first month
4. Repair process 50% faster than that in 2017
5. 20% more stock and supplies will be ordered month on month.
Step 4: Prepare an induction checklist for the cleaners who will be hired
Checklist items for induction Checklist items for induction
organised building and IT access as well as any Show the new employee the kitchen/meal, toilet
VC002 College of Sports & Fitness – BSBMGT517_case studies updated 21/05/2018 by MM
International College of Capoeira Pty Ltd trading as ’College of Sports & Fitness’ ABN 90 125 114 730/ Registered
Training Organisation 91345/ CRICOS Provider Code 03057C

BSB51915
Diploma of Leadership and Management
BSBMGT517 Manage Operational Plan
Assessment 1 Case Studies
uniforms (if necessary) facilities and where to store personal items
(bags, jackets etc.)
a returned, signed copy of the letter of
engagement (or employment contract)
given the employee copies of relevant business
policies or procedures e.g. codes of conduct
and work health and safety policies or
procedures.