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as going out to meet new clients, run regular advertising campaigns and see that her customers are happy with the service.Step 1: Suggest generic advice to Sarah on her business restructuring considering the expansion.Suggest if she needs to get partners, or more investment, or more staff, or a large operational office.(100 words)According to Sarah’s situation, she needs to increase to 100 clients in the next twelve months, which meansshe has to hired at least 37 more cleaners. However, since she just started her business, i would suggest herto get partners to shoulder the finance and put more invest to expand business.At the stage, as it is just the beginning of the business, i think she just needs one partner. Since she needs toincrease the employees and clients the cost and management pressure will increase. Thus, business partcan help to mitigate the pressure of her capital issues and shoulder the management. With the help of herbusiness partner, she can divide the responsibility of administration and finance. She is experience inmanagement the business, so she can be responsible for the internal support and the her partner can be incharge of the marketing.Step 2: Prepare 5 job duties in designing the Job Description for cleaners 1.Clean, stock and supply designated facility areas(dusting, sweeping, vacuuming, mopping,cleaning ceiling vents, restroom cleaning etc)2.Perform and document routine inspection and maintenance activities3.Carry out cleansing tasks and special projects4.Notify management of occurring deficiencies or needs for repairs5.Stock and maintain supply roomsStep 3: Develop 5 KPIs for her employees (cleaners)1. Client satisfactory feedback will be 95% in the first quarter.2.update 90% of the perform and document routine per week as per the feedback3.90% of the new employee can carry out the cleansing tasks for the first month4. Repair process 50% faster than that in 2017 5. 20% more stock and supplies will be ordered month on month.Step 4: Prepare an induction checklist for the cleaners who will be hiredChecklist items for inductionChecklist items for inductionorganised building and IT access as well as anyShow the new employee the kitchen/meal, toiletVC002 College of Sports & Fitness – BSBMGT517_case studies updated 21/05/2018 by MMInternational College of Capoeira Pty Ltd trading as ’College of Sports & Fitness’ ABN 90 125 114 730/ Registered Training Organisation 91345/ CRICOS Provider Code 03057C
BSB51915Diploma of Leadership and Management BSBMGT517 Manage Operational PlanAssessment 1 Case Studiesuniforms (if necessary)facilities and where to store personal items(bags, jackets etc.)a returned, signed copy of the letter ofengagement (or employment contract)given the employee copies of relevant businesspolicies or procedures e.g. codes of conductand work health and safety policies orprocedures.