89%(9)8 out of 9 people found this document helpful
This preview shows page 4 - 5 out of 5 pages.
could additionally have utilized a framework to decide the degree to which a specific need iscritical to the client and the client's degree of fulfilment. Utilizing that data alongside themarket's basic structure, KT could make a development procedure concentrating ontouchpoints of consumer loyalty. KT could chase for the shrouded open doors fordevelopment by tending to the aspects of the business where shoppers need a large portion ofthe assistance. For this procedure, in any case, experience set of representatives would berequired who know the clients of KT great. Experienced representatives can be appointed fora feedback from the customers.
5. How should KT differentiate its strategy to counter the competitors’ reaction andsustain its differential advantage in the telecom market?
Reference:Kim, Y., Ko, M. J., & Kim, J. (2017, April 20). KT Corporation: Offering New Insights inCustomer Experience. Retrieved August 28, 2018, from -corporation-offering-new-insights-in-customer-experience/W17224-PDF-ENG