Could additionally have utilized a framework to

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could additionally have utilized a framework to decide the degree to which a specific need is critical to the client and the client's degree of fulfilment. Utilizing that data alongside the market's basic structure, KT could make a development procedure concentrating on touchpoints of consumer loyalty. KT could chase for the shrouded open doors for development by tending to the aspects of the business where shoppers need a large portion of the assistance. For this procedure, in any case, experience set of representatives would be required who know the clients of KT great. Experienced representatives can be appointed for a feedback from the customers.
5. How should KT differentiate its strategy to counter the competitors’ reaction and sustain its differential advantage in the telecom market?
Reference: Kim, Y., Ko, M. J., & Kim, J. (2017, April 20). KT Corporation: Offering New Insights in Customer Experience. Retrieved August 28, 2018, from - corporation-offering-new-insights-in-customer-experience/W17224-PDF-ENG

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