After the goal of the team is established, the team would need to develop a plan for how to recruit members for different projects throughout the facility, determine how to implement the PFCC model, determine how to best communicate this change throughout the facility, and how to measure the effectiveness of the plan. Once changes are implemented, the team will analyze data and decide if the changes can be adopted, modified, start over again with a new plan. The evaluation should be done immediately following the end of the data collection, with the team meeting weekly during any initial changes to discuss possible problems. System or Change Theory To address the facility’s absence of patient and family representation in QI projects, Lewin’s Change Theory will be used. The use of this theory will allow for the collaboration and participation of various disciplines, which is essential to the success of any PFCC. There are three stages to Lewin’s theory: unfreezing, changing, and refreezing (Change Management Coach, 2015). During the first stage, unfreezing, the team leader’s responsibility is to give the perception that a change is needed. During this important first step leaders and managers plan for change and assist others in planning for the change by way of educating and motivating (Change Management Coach, 2015). Deadlines are established during this phase to ensure that
ORGANIZATIONAL LEADERSHIP 12 everyone is aware that there is a sense of urgency related to the change and that this change will take place (Change Management Coach, 2015). Also, during this step there is an analysis of the pros and cons associated with the change. According to Lewin’s model, “ the pros associated with the change are called driving forces, or the forces that push for the change. The cons associated with the change are called the restraining forces, or the forces that are against the change” (Change Management Coach, 2015). If the pros outweigh the cons, the change should be made, if not, the group can either rethink the change or seek additional pros related to the change, develop a different plan to overcome one or more of the cons, or reconsider the change altogether. The second stage of Lewin’s Theory is where you make the change. This stage will really be different for the patients and family members, as this will be new to them. Communication will be fundamental to all parties during this stage, as resistance from staff will likely be met. According to the change model coach website, in this step many areas are addressed-the staff must have continuing education, support when someone is struggling, give and receive feedback regarding the process, make changes regarding the feedback when necessary, and maintain open communication with the staff who are affected by the change (Change management Coach, 2015). It will be important for the team to focus on and stress that the quality of patient care will increase along with patient, family, and staff satisfaction. While revenue increases patient care costs will decrease. This overall Veteran and Family satisfaction will lead to more positive awareness for the facility.
- Fall '17
- Health care provider, PFCC