Johann wishes to have the New York Times delivered to his guestroom each

Johann wishes to have the new york times delivered to

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149. Johann wishes to have the New York Times delivered to his guestroom each morning. Typically, the hotel delivers only USA Today and the Wall Street Journal. Whom should Johann call to try to get a New York Times delivered? a. no one—the hotel would not help him get a newspaper other than USA Today orthe Wall Street Journalb. reservationist c. general manager d. concierge 150. Which of the following guest services would a sales representative making a pitch in one of the meeting rooms most likely request? 151. Which of the following is not a recommended procedure for handling a guest complaint? 152. Which of the following do front desk agents use to track maintenance problems reported by guests to staff? 153. Alonso is the general manager of the Fresh Springs Motel. The number of return guests has been dropping lately and Alonso is trying to figure out why. Currently, he does not do anything to track guest complaints. Which of the following items could help Alonso identify complaints? a. reader boards b. information directories c. log books d. reservation reports 154. Which of the following is not a guideline for handling guest complaints professionally? 155. Benedict, a front office manager, is preparing a report for the general manager based on his analysis of guest responses to comment cards. He wants to provide the information in a format that is easy to understand and will communicate information quickly. Which of the following is he most likely to include?
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  • Summer '17
  • Prf. Wu

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