The work processes should be as efficient as possible and continually improving

The work processes should be as efficient as possible

This preview shows page 11 - 14 out of 33 pages.

produce products or services. The work processes should be as efficient as possible and continually improving. Company employees constitute the most important resource for improving quality. Each employee in all organizational units is responsible for ensuring that their work processes are efficient and continually improving. 1.10 Refer to the hospitality industry, conduct your own research and explain your understanding of the following basic aspects of industrial relations. (Long) Award provisions Equal employment opportunity (EEO) law Equal employment opportunity is a government policy that requires that SITHIND002 Gap Assessment: V1 Issued 25/3/2019 P a g e | 11
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GAP ASSESSMENT Cluster number and name: HC3 4.1 Use information on the hospitality industry Units of competency: SITHIND002 Source and use information on the hospitality industry Student’s ID: Assessor’s name: employers do not discriminate against employees and job applicants based upon certain characteristics, such as age, race, color, creed, sex, religion, and disability. Rights of employees and responsibilities of employers to make merit-based employment decisions. If an employee or job applicant lodges a complaint of discrimination or harassment with the employer, the complaint should be investigated to determine first, the factual basis of the allegation (ie whether the facts as alleged are true); and second, whether the facts constitute a breach of the relevant discrimination legislation. In some cases, the alleged discrimination may not involve a breach of legislation, but may involve a breach of an employer’s internal policies and procedures. SITHIND002 Gap Assessment: V1 Issued 25/3/2019 P a g e | 12
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GAP ASSESSMENT Cluster number and name: HC3 4.1 Use information on the hospitality industry Units of competency: SITHIND002 Source and use information on the hospitality industry Student’s ID: Assessor’s name: Assessment task 2 : Source and use relevant industry information and compliance information in daily activities Assessment type: Scenario and written activities Assessment task description This is the second (2nd) assessment task you have to successfully complete to be deemed competent in this unit of competency. The task is comprises of practical activities and answres you need to provide to scenarios. You must respond to activities and submit them to your Trainer/Assessor. You will receive your feedback within two weeks - you will be notified by your Trainer/Assessor when results are available. Resubmissions and reattempts Where your answers are deemed not satisfactory after the first attempt a resubmission attempt will be allowed. Reasonable adjustment If you require any reasonable adjustment to complete your assessment, please contact the trainer/assessor before completing any assessment task. Please note academic standards of the unit will not be lowered to accommodate the needs of any student but there is a requirement to be flexible about the way in which it is delivered and assessed.
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  • Spring '17
  • SirNonong
  • hospitality industry, Hospitality management studies, Hotel manager

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