research-report-96-coming-clean-contractual-and-procurement-practices.doc

35 coming clean contractual and procurement practices

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COMING CLEAN: CONTRACTUAL AND PROCUREMENT PRACTICES b) Cleaning firms Cleaning firm Required area of expertise Job title Responsibilities CleanA1 Procurement strategy Contract management Supervision Procurement manager Contract manager Supervisor -manages tenders for transport -daily operation of cleaning contract -operation of contract CleanA2 HR management Contract management Supervision HR manager Contract manager Supervisor -HR advice for contracts in Scotland -several local cleaning contracts -supervision of afternoon shift of cleaning workers CleanB Procurement strategy HR manager Contract management Cleaning work Procurement manager HR manager Contract manager Cleaning worker -produces all tender documents -HR information and advice for firm -oversees all cleaning contracts in local region -daily cleaning activities CleanC Contract management Contract management Supervision Contract director Contract managers x 2 Supervisors x 2 -oversees range of facilities services -one manages the hotel services function and the other domestic and linen services -operational side of the contract CleanD HR management Contract management Cleaning work HR manager Contract manager Cleaning worker -HR information and advice -Oversees several cleaning contracts -daily cleaning activities CleanE Contract management Cleaning work Contract manager x 3 Cleaning worker x 2 -one national account manager and two regional managers overseeing contracts -daily cleaning of this particular bank building 36
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AIRPORTE AND CLEANA1 Part two. Six case studies of outsourced cleaning 6. AirportE and CleanA1 6.1 Background The industry: UK airports and employment Several aspects characterise UK airports and their employment. Most large and medium-sized airports are either fully owned by private investors (e.g. Heathrow Airport Holdings Limited is owned by a consortium led by Spain’s Ferrovial Group) or have mixed public-private ownership. Also, several groups or holdings run more than a single airport. For example, Heathrow Airport Holdings Limited not only runs Heathrow but also Aberdeen, Glasgow and Southampton Airport. Employment at airports is highly diverse including areas such as air traffic control, airport security, airline jobs (pilots, flight attendants, gate and counter personnel), baggage handling, terminal management, line jobs (guiding and fuelling planes), engineering, enabling functions such as HR and marketing, fire service, and custodial jobs like cleaning. In addition, there are many retail jobs across the concession areas. This means that employment conditions are diverse as well. There is little specific employment regulation but airports are classified as utility companies and therefore need to comply with the EU legislation on government procurement to advertise procurement contracts community-wide. With strong competition between airports, there is strong pressure to maintain service levels while minimizing costs. Many of the bigger airlines have reduced their number of
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