The interns run errands for the Hotel’s staff. In the afternoon, we fortunately had a small talk with businessmen from Ho Chi Minh city while they were drinking coffee and relax. They had finished their work and had a free afternoon before returning to Ho Chi Minh city. I heard that they had overcome many difficulties to gain achievements today. I really admire them because of their ability. Fri, April 8 th , 2016 Prepared for monthly meeting of the Hotel. The same as previous monthly meeting, the interns cleaned the meeting room and prepare drinks, documents. We completed this task easily and nothing special. WEEK 8 Date Job description Content Note/Remark Mon, April 11 th , 2016 Worked as receptionists at Front Office Department. The interns answer the phone, answer guests’ questions/requests and informed Mrs Giang about any unresolvable problems. There are some calls to inquire about reservation, reservation confirmation, the state of the room; we tried to introduce rooms that are 15
suitable for their requirements. A couple came to the Hotel and asked about wedding organization, we did not know clearly about it so Mrs Giang helped them. I think this task helped me improve a little bit communication skills. Tues, April 12 th , 2016 Came to the Hotel and took the job as usual. The interns run errands for the Hotel’s staff. I cleaned up the reception area. I also helped the housekeeper take the sheet, the bed cover, the duvet, the pillow case, the face towel, the bath towel which are washed into closet. I had to put them in a neat and tidy order. It is a light task for me. Wed, April 13 th , 2016 The Hotel organized a wedding. Two interns welcomed and led guests to their table. Others served foods and drinks for guests. All staff concentrated on the preparation to ensure a well-organized wedding. There are many guests in the wedding so we were really busy. I heard that because the groom of this wedding is a staff at the Shanghai hotel so he got discount. The bride and bridegroom looked so nice. I hope they will have a happy life together. Thurs, April Came to the Hotel and The interns submit We met and talked to the 16
14 th , 2016 completed the required papers for internship period. papers to the director to sign and stamp. director in minutes. He asked about our studying in Vinh university, our future jobs, etc. He also gave us some helpful advices about life and work. We had an interesting discussion. Fri, April 15 th , 2016 Finished the internship period. The interns met the direct instructor-Mr Hien, the director-Mr Phuc as well as all the Hotel’s staff and express sincere thanks to them. On the last day at the Hotel, I had few regrets because of the last marvelous time. We sent the heartfelt gratitude to the Board of Directors, the reception, restaurant division as well as other parts of the hotel that helped, and created favorable conditions for apprentice in internship process and completing the report. C S TH C T P XÁC NH N Ơ Ở Ự Ậ Ậ SINH VIÊN TH C T P Ự Ậ (Ký và ghi rõ h tên) ọ 17
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- Fall '19