integrating-real-world-experience-in-the-design-of-an-operations-management-course.pdf

The majority of the material for this module came

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courses in Operations Management discuss these topics. The majority of the material for this module came from the world of practice. We extensively utilized material put out by leading consulting companies and practitioners that are actively engaged in introduction and deployment of such concepts as Self-Directed Work. We strongly believe that this course helps in partially bridging this gap in contemporary OM coursework. Validation before regular production. In the real world, this is probably the most important aspect of operations management. However, in traditional OM coursework and even in many current practices, it has not been emphasized enough. In many companies, validation of systems is not built into the routine planning and execution process. Nowadays, most operations managers spend a lot of time firefighting at the initial launch of a new product or service instead of conducting training for their people. This session prepares students for the challenges in launching products/services and provides them methods they can use for their future jobs. These and several other additions have tremendously strengthened the course and helped this OM course remain current and forward-thinking. In addition to including the current practices and future trends in OM, the course was further enriched with real world cases collected from industry. These case studies were designed to help students sharpen their problem-solving skills and prepare them to be effective in operations management. Four case studies were designed using real data from NorthStar Crossover Assembly line at Focus: HOPE. Page 8.740.8
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Proceedings of the 2003 American Society for Engineering Education Annual Conference & Exposition Copyright © 2003, American Society for Engineering Education Figure 6: QuickTime VP of NorthStar Assembly Final Product These cases are designed to help students develop working knowledge of the principles and tradeoffs in different aspects of Operations Management. These aspects include the following: Process and technology selection Manufacturing resources planning Total productive maintenance Supplier selection and evaluation Case studies are embedded into learning sessions in such a way that will tie the major concepts in a session together. For instance, to help students synthesize what they have learned about selecting the best process and technology for a given product or service, a case regarding two assembly stations is presented for students to analyze and propose recommendations to the current situation. In this case study, a real world problem was introduced to the student groups as a wrap-up activity. Students are asked to examine the case by reviewing and analyzing case background introduction, parts to be assembled, assembly requirements, constraints faced by Focus: HOPE, and feedback and areas for improvements of the current system. The data are presented with process maps, pictures of the workstations, video clips of the assembly operations, and interview transcripts. After students analyze the case data, they are asked to present their
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