Technologies Technologies include handheld computers Delivery Information

Technologies technologies include handheld computers

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Technologies: Technologies include handheld computers (Delivery Information Acquisition Device “DIAD”), bar code scanners, and telecommunications for transmitting data, cellular phone networks, Internet, and computers. Systems: • Enterprise system (ERP): UPS’s package Tracking system: Inputs: The inputs include package information, customer signature, pickup, delivery, timecard data, current location, and billing and customer clearance documentation. And this considered as Transaction processing systems (TPS) serving the operational level. Processing: The data are transmitted to a central computer and stored for retrieval. Data are also reorganized so that they can be tracked by customer account, date, driver, and other criteria. (This processing operation is considered as the Enterprise system (ERP) of UPS). Outputs: The outputs include pickup and delivery times, location while en route, and package recipient. The outputs also include various reports, such as all packages for a specific account or a specific driver or route, as well as summary reports for 3
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management, so it is considered as Management Information System (MIS) serving the middle management level. And the flow of information through operational level and middle management makes the Executive support system (ESS) represented in senior management capable of keeping the leadership and taking most important decisions that affect the over all success of the business. • Customer relationship management system (CRM): UPS’s Cisco system: Cisco is the worldwide leader in data-networking equipment and software. UPS uses Cisco system to make its customers (firms like Adidas) able to follow the packages from their own web sites; they don’t have to log on the site of UPS, and they have created a system allow the customers to pay bills through UPS’s web site. • Supply chain management system (SCM): UPS supply chain solutions division: UPS is the world's largest package delivery company and a leading global provider of logistics and supply chain management solutions. Its business unit, UPS Supply Chain Solutions, makes it easier for customers to access UPS's expanding range of
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