How to listen pay attention to the senders content

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How to Listen Pay attention to the sender’s content Think about what it means to the sender Think about how the sender feels Provide verbal and gesticular feedback
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How to Listen Provide verbal and gesticular feedback “Hmmm” “Yes” “I see”
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Listen as you present Do I have her attention? Is she tracking with me? Am I presenting points relevant to her needs? Am I going at the right speed?
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Personality The sum of a person’s traits, attitudes and habits. Why use them? Facilitate communication Simplify information processing Great for training
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Personality Myers Briggs (1940s) Extravert -- Introvert Feeler -- Thinker Intuitor -- Sensor Judging -- Perceiver
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Personality Jung’s Typology Thinker (Logical, systematic approach to problem solving) Intuitor (theoretical, conceptual, macro approach, long term orientation) Feeler (person oriented, considers impact on people within or customers) Sensor (action oriented, bottom-line focus, concise)
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Thinker Analytical Task Oriented Introverted Conniving Intuitor Amiable People Oriented Introverted Perceiving Sensor Drivers Task Oriented Extroverted Blaming Feeler Expressive People Oriented Extroverted Pleasing Personality Types Top dog Under dog
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1. Your Profile 1. Gating Process 1. Communication Theory 1. Listening
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