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QUESTION 111.Delaying the process step that differentiates the product to a point late in the supply chain is calledA.an efficient supply chain.B.global positioning sourcing.C.process postponement.D.the bullwhip effect.E.an outsourcing strategy.1 points QUESTION 121.From the perspective of a company in the middle of a long supply chain, its customer relationship processesinclude the interaction its sales force has with its customers.1 points
QUESTION 131.When developing its operations strategy, a manufacturing or service organization should identify and leverage its core capabilities, the set of skills that differentiate it from its competitors.1 points QUESTION 141.The value analysisand value engineeringprocesses are intended to identify product changes that can reduce costs through actions such as eliminating nonstandard components or unnecessary design features.1 points QUESTION 151.An operation (routing) sheet does which of the following?A.It shows how parts go together and the order of assembly.B.It shows an "exploded" view of the product and its components.C.It defines symbolically, and in great detail, the operations performed.D.It specifies the sequence of machines or workcenters used to assemble the product.E.It shows the route taken from the supplier to the warehouse.1 points QUESTION 161.NOTE: IF DESIRED, YOU CAN USE THE MATH EDITOR (the fxbutton, next to the "Mashups" button) TO WRITE FORMULAS OR USE GREEK SYMBOLS IN YOUR ANSWER.An airport concourse has a shoe shine station. During a typical weekday morning, customers arrive at a rate of 5 per hour (approximately one new customer arrives every 12 minutes), and the arrivals follow a Poisson distribution. The mean service rate for shining shoes follows an Exponential distribution, and is 8 customers per hour (it takes approximately 7.5 minutes to complete a shoe shine.)
a. What is the mean (average) time in minutes(note that there are 60 minutesin an hour) that a customer spends in the system (waiting in line at the shoe shine station, and then getting their shoes shined)?b. The airport wants to know how crowded the area around the shoe shine station will be during a typical day. What is the mean number of customers that are in line, waiting to get their shoes shined?c. What is the mean utilization percentage of the shoe shine station (the server in this system)? d. Knowing that passengers in an airport are often impatient, the airport decides to add a second shoe shine station at the same location (there are now two “servers” in this expanded system). As a result, the waiting time should be shorter. On average, how long will a customer now have to wait inline to get their shoes shined?15 points