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Discuss each of these styles next people with an

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discuss each of these styles next.People with anexpresser communication styletend to get excited. They like challenges and rely heavily onhunches and feelings. Depending on the type of business, this can be a downfall as sometimes hard data should beused for decision-making purposes. These people are easily recognized because they don’t like too many facts orboring explanations and tend to be antsy if they feel their time is being wasted with too many facts.9.1CommunicationStrategies 261
People with adriver stylelike to have their own way and tend to be decisive. They have strong viewpoints,which they are not afraid to share with others. They like to take charge in their jobs but also in the way theycommunicate. Drivers usually get right to the point and not waste time with small talk.People with arelater stylelike positive attention and want to be regarded warmly. They want others to care aboutthem and treat them well. Because relaters value friendships, a good way to communicate well with them is tocreate a communication environment where they can feel close to others.People with ananalytical communication stylewill ask a lot of questions and behave methodically. They don’tlike to be pressured to make a decision and prefer to be structured. They are easily recognized by the high numberof questions they ask.Table 9.1 Which One of These Communication Styles Do You Tend to Use?PassiveAssertiveAggressiveDefinitionCommunication style in which youput the rights of others before yourown, minimizing your ownself-worthCommunication style in which youstand up for your rights whilemaintaining respect for the rightsof othersCommunication style inwhich you stand up for yourrights but you violate therights of othersImplicationsto othersmy feelings are not importantwe are both importantyour feelings are notimportantI don’t matterwe both matteryou don’t matterI think I’m inferiorI think we are equalI think I’m superiorVerbal stylesapologeticI statementsyou statementsoverly soft or tentative voicefirm voiceloud voiceNonverbalstyleslooking down or awaylooking directstaring, narrow eyesstooped posture, excessive headnoddingrelaxed posture, smooth andrelaxed movementstense, clenched fists, rigidposture, pointing fingersPotentialconsequenceslowered self-esteemhigher self-esteemguiltanger at selfself-respectanger from othersfalse feelings of inferiorityrespect from otherslowered self-esteemdisrespect from othersrespect of othersdisrespect from otherspitied by othersfeared by othersLet’s discuss an example of how these communication styles might interact. Let’s assume an analyticalcommunicator and a relater are beginning a meeting where the purpose is to develop a project time line. Theanalytical communicator will be focused on the time line and not necessarily the rapport building that the relaterwould be focused on. The conversation might go something like this:Relater:262 HumanResource Management

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