Employee surveys and competencies will further

Employee surveys and competencies will further measure staff commitment to patient-
family-centered care. New employees will gain this knowledge as part of their orientation, with
job descriptions that reflect the facility commitment to providing PFCC.
Multidisciplinary Team
Team Member Role on the Team
Registered Nurse This nurse will co-lead the team. As a nurse this person can assist
with educating the patients, family members, and team members.
Reports changes to the team. Acts as a liaison for all of the
disciplines.
QM Nurse Co-lead. Assists with development of surveys. Performs audits of

ORGANIZATIONAL LEADERSHIP 15
patient’s charts. Collects and analyzes data related to patient,
family, and employee surveys.
Inpatient Registered
Nurse/Outpatient
Registered Nurse
Team member. Provides insight on the challenges staff face on
in/outpatient units. Will assist with education of nurses on the
in/out-patient side.
Case Manager Team member. Assists with patients who are in the CLC, nursing
home, transitional housing, or spinal cord units. Can assist with the
patient/family surveys in those areas.
Patient Team member. Assists with development of the new protocol.
Provides the team with insight into their experience with the
facility. Can give insight into the strengths and weaknesses of the
facility from Veterans point of view.
Family Member Team member. Assists with development of the new protocol.
Provides the team with insight into their experience with the
facility. Can give insight into the strengths and weaknesses of the
facility from their point of view.
Facility Director or
Assistant Director or
CNO
Has oversight over the group. Approves the surveys, ensures that
Veteran and staff needs are met. Ensures that VISN policies and
procedures are followed.
Team Diversity
The medical center has a culturally diverse population. We have Veterans of all ages,
races, gender identities, value systems, beliefs, and religions. In order to provide truly PFCC the
team must also be culturally diverse. This diversity will allow for open and hopefully honest
discussion when it comes to the needs of the patients that we serve.

ORGANIZATIONAL LEADERSHIP 16
Members of the team must be cognizant of cultural differences and respect for those
differences has to be the priority for PFCC. For our team to promote positive changes, we have
to know and accept that there will be challenges both in and outside of the group. Having
cultural diversity can help the people in the group see the needs and challenges of the those in
and outside of our own cultural backgrounds.
Leadership Theories
The leadership style I have chosen for developing this team is the transformational
leadership theory. This style of leadership is known for its ability to empower others and staff
with transformational leaders become more empowered and active employees within the
organization. This style of leadership emphasizes teamwork while encouraging individuality,
this allows everyone to feel like an equal partner working toward a common goal (Roussel et al.,