Employee surveys and competencies will further measure staff commitment to patient- family-centered care. New employees will gain this knowledge as part of their orientation, with job descriptions that reflect the facility commitment to providing PFCC. Multidisciplinary Team Team Member Role on the Team Registered Nurse This nurse will co-lead the team. As a nurse this person can assist with educating the patients, family members, and team members. Reports changes to the team. Acts as a liaison for all of the disciplines. QM Nurse Co-lead. Assists with development of surveys. Performs audits of
ORGANIZATIONAL LEADERSHIP 15 patient’s charts. Collects and analyzes data related to patient, family, and employee surveys. Inpatient Registered Nurse/Outpatient Registered Nurse Team member. Provides insight on the challenges staff face on in/outpatient units. Will assist with education of nurses on the in/out-patient side. Case Manager Team member. Assists with patients who are in the CLC, nursing home, transitional housing, or spinal cord units. Can assist with the patient/family surveys in those areas. Patient Team member. Assists with development of the new protocol. Provides the team with insight into their experience with the facility. Can give insight into the strengths and weaknesses of the facility from Veterans point of view. Family Member Team member. Assists with development of the new protocol. Provides the team with insight into their experience with the facility. Can give insight into the strengths and weaknesses of the facility from their point of view. Facility Director or Assistant Director or CNO Has oversight over the group. Approves the surveys, ensures that Veteran and staff needs are met. Ensures that VISN policies and procedures are followed. Team Diversity The medical center has a culturally diverse population. We have Veterans of all ages, races, gender identities, value systems, beliefs, and religions. In order to provide truly PFCC the team must also be culturally diverse. This diversity will allow for open and hopefully honest discussion when it comes to the needs of the patients that we serve.
ORGANIZATIONAL LEADERSHIP 16 Members of the team must be cognizant of cultural differences and respect for those differences has to be the priority for PFCC. For our team to promote positive changes, we have to know and accept that there will be challenges both in and outside of the group. Having cultural diversity can help the people in the group see the needs and challenges of the those in and outside of our own cultural backgrounds. Leadership Theories The leadership style I have chosen for developing this team is the transformational leadership theory. This style of leadership is known for its ability to empower others and staff with transformational leaders become more empowered and active employees within the organization. This style of leadership emphasizes teamwork while encouraging individuality, this allows everyone to feel like an equal partner working toward a common goal (Roussel et al.,
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- Fall '17
- Health care provider, PFCC