Dm104 evaluation of business performance page 5 of 21

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DM104 – Evaluation of Business Performance Page 5 of 21 CRM and Vertical Solutions A new generation of CRM goes one step further: Built-in intelligence automates administrative tasks, like data entry and lead or service case routing, so you can free up time for more valuable activities. Automatically generated insights help you understand your customers better, even predicting how they will feel and act so that you can prepare the right outreach.
HERE’S HOW A CRM SYSTEM CAN HELP YOUR BUSINESS TODAY. 1. Make improvements to your bottom line.
2. Identify and categorize leads.
3. Increase referrals from existing customers.
4. Offer better customer support.
DM104 – Evaluation of Business Performance Page 6 of 21 CRM and Vertical Solutions Today's customers expect fast, personalized support, at any time of day or night. A CRM system can help you provide the high-quality service that customers are looking for. Your agents can quickly see what products customers have ordered, and they can get a record of every interaction so they can give customers the answers they need, fast. 5. Improve products and services. A good CRM system will gather information from a huge variety of sources across your business and beyond. This gives you unprecedented insights into how your customers feel and what they are saying about your organization — so you can improve what you offer, spot problems early, and identify gaps. HERE’S HOW A CRM CAN FUTURE-PROOF YOUR BUSINESS. As the COVID-19 pandemic has proven, a business’ ability to be responsive to external changes can be make or break. With devastating impact, some businesses have fallen. Many have pivoted and been able to adapt their products or services to reach customers in a different way, garnering a whole new customer base. A few have grown – think ecommerce, logistics, and pharmaceuticals. But for all these businesses, it’s the customer who is at the center. So how can a CRM help your business? We look at how a robust system can ensure your business is ready for the age of the

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