Researching what could help you better communicate

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though.” Researching what could help you better communicate with the clients. When an employee is unaware of something pertaining to the client they should practice researching or asking questions. “Gain knowledge by doing a Google search or just using your resources online or others who have knowledge on the culture.” Making sure the client has a thorough understanding of what is going on in the conversation. If the conversation is not going in the desired direction then the employee should redirect their explanation. “I would address that there is a disconnect in the conversation and then do whatever needed to be done to fix it.” Interview #2:
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First I will start off by asking a few questions that will get your thought process going on intercultural communication based on past experiences. 1. What can you tell me about the first experience you have had dealing with intercultural communication? a. I remember learning how to listen well and set the expectation and making sure they were aware of the procedure of the clinic and not making assumptions. 2. What types of negatives effects of improper intercultural communication in the workplace have you seen? a. When you get too focused on completing a task you don’t really pay attention to what a client wants or needs and when you don’t meet expectations you have a negative result. 3. Can you tell me some ways that you have seen successful intercultural communication be executed? a. When the employees are observant of what’s going on in the communication, Paying close attention to details and showing that you care and establishing connection with clients.
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  • Spring '16
  • University of Colorado

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