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Landy and Farr suggested that they only account for 4-8%of the variance in performance ratingsc.Still the most studied topic in performance measurement8.Rating sourcesA.Supervisor ratings: managers most frequently used sourcesa.Ideally have extensive knowledge of the jobb.May not have ample opportunityto observe performance
Psychology 245 Fall 2012 Exam 2 Review TopicsB.
Peer appraisals: individuals assess their peers or coworkersa.Peer nomination: individuals nominate coworkers for membership in highest group ofperformersb.Peer rating: individuals assess coworkers’ performanceusing many different scalesc.Peer ranking: individuals rank coworkers from best to worston a dimensionof their job behaviorC. Self-appraisals: individuals assess their own behaviora.Usually a type of graphic rating scaleb.People usually perceive themselves to be performing better than others(positive leniency)c.Should not be used for administrative purposesd.Feedback increase accuracyin self ratingsD.Subordinate ratings: a valuable source of information for managerial performancea.Anonymityis obviously requiredb.If used for administrative purposes, may cause managers to emphasize satisfaction to thedetriment of performancec.Also best used for developmental purposes9.360 degree feedbackA.360 degree assessment: Process of collecting and providing a manager or executivewith feedback from many sources, including supervisors, peers, subordinates, customers andsuppliers.B.The idea is that each rater has a different perspectivea.Each source corrects for the disadvantages of the othersb.Companies like Dow Chemical, Hallmark, Honeywell, and AT&T use thisc.Can onlybe used for developmental purposesC.Correlations between ratersa.Two supervisors .50b.Two peers .37c.Two subordinates .30d.Supervisors and peers .34e.Supervisors and subordinates .22f.Supervisor and self .22g.Peers and subordinates .22h.Peers and self .1910.rating errors (leniency/severity, central tendency, halo/horns, primacy/recency)A.Leniency-severity errorsa.Negative versus positive leniencyRate all employees at the positive end of the scale (positive leniency)At the low end of the scale (negative leniency).b.What personality traits do you think are related to high leniency: conscientiousness and highagreeableness
Psychology 245 Fall 2012 Exam 2 Review Topicsc.Leniency error occurs with raters who are unusually easy in their ratings. Severity error occurs with raters who are unusually harsh in their ratings.B.Central tendency errorsError in which raters choose a middle point on the scale to describe performance, even though a more extreme point might better describe the employeeC.Halo errora.Occurs when a rater assigns the same rating to an employee on a series of dimensions,