Further, the study deduced that aspects of convenient financial services accessibility that affect the growth of SMEs business in Tharaka Nithi County to a great extent include include short queues as shown by a mean score of 4.396, shorter transaction time as shown by a mean score of 4.375, long working hours as indicated by a mean score of 4.215 and short travelling distances as shown by a mean score of 3.629. These findings correlate with Yobes et al (2006) who assessed the impact of agent banking on entrepreneurs in Kisii town, they found that the agent banking saves time due to shorter lines than in branches, shorter distance since services are brought closer to client’s home. The agent branches are also opened for longer hours compared to main bank branches. This generally has positive impact on entrepreneurs since they can use shorter distance and time to transact their bank business hence translate to better performance of agency entrepreneurs. Finally, the study established that the aspects of security that affect the growth of SMEs business in Tharaka Nithi County to a great extent include limited amount of cash to transact as shown by a mean score of 4.107, data and network security fears as indicated by a mean score of 4.058, delays due to system failure as expressed by a mean score of 4.027 and vulnerability of fraud due to delays as shown by a mean score of 3.951. The findings are in line with Lyman et al (2008) who postulates that security around the agent entrepreneurs should be enhanced. The security level influences the amount of cash which can be kept by the agent entrepreneurs at any given point hence affects their performance. Arora and Ferrand (2007) adds that technology systems have associated
49 data and network security risks which make them susceptible for conducting financial transactions. Technology risks regarding information and data security based on applicable models of agent banking have been reported thus creating uncertainty to the clients. 5.4 Conclusions The objective of this research was to examine the relationship between agency banking and growth of Small and Medium Scale Enterprises in Tharaka Nithi County. From the findings, the study concludes that agency banking aid SMEs in saving money easily, agency banks are fast and have no queues like in banks, they also help SMEs avoid impulse buying, they are easily accessible and facilitate banking of money at night and weekends. The study also concludes that aspects of low transaction cost that affect the growth of SMEs include the reduced need for more staff, reduced need for more bank branches, close proximity to customers, minimizing fixed costs and simple infrastructure structure required. The study further concludes that to a great extent low service costs, convenience of services, conducive banking atmosphere and convenience of services affect the growth of SMEs in Tharaka Nithi County.