Submit this document along with your assessment

 Submit this document along with your assessment

Assessment Resources | BSBMGT517
TAS-AT-V2-04062018 © International College of Tasmania
P a g e 24 | 43
Assessment 2 – Written Questions and Answers
Student name
Student ID
Submission Details of Assessment
The assessment task is due on the date specified by your assessor. Any variations to this arrangement must
be approved in writing by your assessor.
Assessment description
 This is an open-book assessment.
 You are to read each question carefully and understand them before you write answers.
 You MUST answer the questions in your own words.
 You have to write answers in the space provided. You can use extra sheets if your answers does not
fit in the given space. Please give proper reference of questions when using extra sheets.
 You must answer all written questions satisfactorily as part of this assessment to be deemed
Satisfactory for this assessment

Assessment Resources | BSBMGT517
TAS-AT-V2-04062018 © International College of Tasmania
P a g e 25 | 43
Q1 a. What do you mean by an operational plan?
Q1 b. List the types of information that may be included in an operational plan.

Assessment Resources | BSBMGT517
TAS-AT-V2-04062018 © International College of Tasmania
P a g e 26 | 43
Q1 c. What is the difference between a strategic plan and an operational plan?
Q1 d. How can an operational plan assist an organisation to achieve its objectives?

Assessment Resources | BSBMGT517
TAS-AT-V2-04062018 © International College of Tasmania
P a g e 27 | 43
Q2. Mention any two examples of situations where you would seek input from internal and/or external
specialist resource managers when developing an operational plan for an organisation.

Assessment Resources | BSBMGT517
TAS-AT-V2-04062018 © International College of Tasmania
P a g e 28 | 43
Q3. a. Provide a list (at least two) of key performance indicators (KPIs) that can be used to measure the
performance of the following areas.
a. Productivity
b. Resource utilisation
c. Profitability
d. Performance of employees
e. Market share
Q3 b. List three different approaches to developing KPIs to meet business objectives.

Assessment Resources | BSBMGT517
TAS-AT-V2-04062018 © International College of Tasmania
P a g e 29 | 43
Q4. Contingency plans require the identification of a potential risk and a n assessment of that risk.
a. List any three areas of risk facing a call centre with examples.
b. Briefly mention the potential impact of those risks.

Assessment Resources | BSBMGT517
TAS-AT-V2-04062018 © International College of Tasmania
P a g e 30 | 43