Sometimes organizations are faced with ethical dilemmas Frederick 2014 In

Sometimes organizations are faced with ethical

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Sometimes, organizations are faced with ethical dilemmas (Frederick, 2014). In certain circumstances, OB plays a significant role in helping the management to act ethically. As a result of global businesses that operate 24/7, it is not uncommon to hear employees complain of work-life imbalance. Thus, OB helps managers to create flexible work schedules that can help their employees achieve work-life balance. Most of the jobs now are in the service sector where the jobs are very demanding since it requires continuous interaction with the customers (Miner, 2015). This implies that the behavior and attitudes of employees affect customer satisfaction. Managers can, therefore, use OB to help them improve customer service and organizational performance. Furthermore, in this era of globalization, customers are more concerned with quality than anything else. As such, OB helps managers to empower their employees so that programmes such as TQM are implemented successfully. Finally, due to globalization, managers have to deal with hiring and training issues. For instance, once Google Inc. identifies potential candidates, they make arrangements and interview those employees in their home countries. In a nutshell, the study of Organizational behavior (OB) can be beneficial to managers. By understanding individual and group behaviors, managers can make decisions that ensure effective running of any organization. Reference
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ORGANIZATIONAL BEHAVIOR 5 Frederick, P. R. H. (2014). Organisational Behaviour and its Role in Management of Business. Global Journal of Finance and Management , 6 (6), 563-568. Miner, J. B. (2015). Organizational behavior 1: Essential theories of motivation and leadership . Routledge.
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