Sometimes, organizations are faced with ethical dilemmas (Frederick, 2014). In certaincircumstances, OB plays a significant role in helping the management to act ethically. As aresult of global businesses that operate 24/7, it is not uncommon to hear employees complainof work-life imbalance. Thus, OB helps managers to create flexible work schedules that canhelp their employees achieve work-life balance. Most of the jobs now are in the service sectorwhere the jobs are very demanding since it requires continuous interaction with the customers(Miner, 2015). This implies that the behavior and attitudes of employees affect customersatisfaction. Managers can, therefore, use OB to help them improve customer service andorganizational performance. Furthermore, in this era of globalization, customers are moreconcerned with quality than anything else. As such, OB helps managers to empower theiremployees so that programmes such as TQM are implemented successfully. Finally, due toglobalization, managers have to deal with hiring and training issues. For instance, onceGoogle Inc. identifies potential candidates, they make arrangements and interview thoseemployees in their home countries. In a nutshell, the study of Organizational behavior (OB) can be beneficial tomanagers. By understanding individual and group behaviors, managers can make decisionsthat ensure effective running of any organization. Reference
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ORGANIZATIONAL BEHAVIOR5Frederick, P. R. H. (2014). Organisational Behaviour and its Role in Management of Business.Global Journal of Finance and Management,6(6), 563-568.Miner, J. B. (2015).Organizational behavior 1: Essential theories of motivation and leadership. Routledge.
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