Addition costs are mounting for reissuing cards

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addition, costs are mounting for reissuing cards, staffing call centers, forensic and data-security units, and lawyers for public inquiries and private lawsuits. … The CEO, who likes to say “retail is detail,” is known internally for paying surprise visits to Target stores— there are about 1,800 in the U.S. that drew about 32 million customers a week before the crisis. Store  managers say they warn each other to be alert for a man snooping around the aisles, frequently snacking from a box of animal crackers. … Recently, Mr. Steinhafel says, he stopped a manager who was reading e-mail on her cellphone as she  passed through Target's downtown Minneapolis headquarters. “Please be in the present,” he recalls  telling her. … From November 27, the day before Thanksgiving, through December 18, Target executives say,  shoppers' payment-card data was captured through “malware” installed in Target's computer network.  The hackers had entered the network through a vendor. …
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The breach got wide publicity. Shoppers clogged Target phone lines and stores. Some sent tweets and e- mails that they would never again shop at Target. On the last weekend before Christmas, the big crowds  at Target stores had dwindled. On December 20, Mr. Jones, the chief marketing officer, urged Mr. Steinhafel to appear in a video on  Target's website. The CEO was reluctant. He didn't have a script and was exhausted.
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