gain efficiency.In consulting the client, one of the first conversations related to the idea of change was the need for every clear communication of the intended goals. The client intended a reorganization, but had failed to clearly articulate how the change was intended to improve performance. According to John Kotter, author of Leading Change, “[v]ision plays a key role in producing useful change by helping to direct, align, and inspire actions on the part of large numbers of people.” (Kotter, 2012) The client’s lack of vision for the reorganization left the staff with a feeling of ennui. They perceived the planned changes as an unnecessary disruption to theircurrent process. Many senior staff were subversively slowing implementation of the process in the hopes that the plans would simply go away. Working with the heads of the client
Learning Summary: MGMT603organization, I had to convince him that in order to successfully implement his ideas he would need to create a, ”climate for change,” addressing the current organizational culture in order to understand its resistance. (Brown, 2011) First and foremost, he needed a comprehensive communication plan in order to ensure that staff fully understood the intent of the reorganization.
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- Spring '19