Products and services either products or services

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Products and services Either products or services Goods Ideas Infrastructure Private or public sets of benefits.
Activity 2C
Monitor own work performance 2.4 Identify signs of stress and effects on personal wellbeing
Signs of stress Absence from work Alcohol or other substance abuse Conflict Poor work performance.
Personal wellbeing Cultural Emotional Social Spiritual.
Negative effects of stress Over time, negative stress which is not managed effectively can seriously damage a person’s health and wellbeing.
Activity 2D
Monitor own work performance 2.5 Identify sources of stress and access appropriate supports and resolution strategies
Sources of stress Complex tasks Cultural issues Work and family conflict Workloads.
Support and resolution strategies Awareness raising Counselling Employee Assistance Programmes (EAP) Family support Group activities Job design and mediation Sharing load Time off and training.
Activity 2E
Co-ordinate personal skill development and learning 3.1 Identify personal learning and professional development needs and skill gaps using self assessment and advice from colleagues and clients in relation to role and organisational requirements
Self assessment Self assessment is the process of assessing our own abilities against the job requirements to identify any gaps in our knowledge and skills, or areas in which we need to undertake some learning. This can be done informally just by reflecting on those aspects of the role that we feel we do well and the identifying the areas that we feel less comfortable or confident with.
Approach to self assessment Review the job description and identify which responsibilities: You feel you can carry out confidently and competently Are a challenge Where you may need some experience, training or other help.
Competencies These are statements which indicate the level of performance required in the role These are similar in a way to KPIs as they set standards of performance for the job role.
Assessing learning needs When assessing your own learning needs, it is important to be honest with yourself It is also important not to be too modest – if you have a particular skill or strength in an area, give yourself the credit for it However, if you know deep down that you find an aspect of the job difficult or demanding, then this may indicate an area in which you would benefit from some development.
Input from others How we perceive our own performance is not always the same as how others perceive it and so it is useful to gain a perspective that is outside our own view of things.
Activity 3A
Co-ordinate personal skill development and learning 3.2 Identify, prioritise and plan opportunities for undertaking personal skill development activities in liaison with work groups and relevant personnel
Example development opportunities

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