Another little problem is that some customers specially elderly people dont

Another little problem is that some customers

This preview shows page 5 - 7 out of 7 pages.

and lost packages. Another little problem is that some customers specially elderly people don’t know how to deal with internet and web sites, so they need something like call center in the complain system. The supply chain management, UPS is using is a very good system providing a competitive advantage for UPS, also knowledge management system is allowing UPS to provide employees information which help them to be efficient. But photographing the receiver is difficult way and UPS will 5
Image of page 5
face problems if it will follow this way, because many receivers will refuse it. Regarding the solution of linking electronic corporations, it will help UPS to know and choose among new technologies. Conclusion: To conclude, UPS had the right decision by using DIAD and working with Track system, Cisco system, and its great supply chain management system, but it has to work on these systems besides the other solutions that may help. So I recommend that UPS should use its old systems and establish linking electronic corporations system as a step towards investing in new technologies and using advanced systems; UPS might not be able to compete effectively without the technology. If the technology were not available, then UPS would, as it has through most of its history, attempt to provide that information to its customers, but at higher prices. 6
Image of page 6
References Lynch, T. (2001). DS9 trials and tribble-ations review. Retrieved November 7, 2008, from Psi Phi: UPS's Information System Web site: - Technology/134064.html Fredrickson, B. L. (2000, March 7). Tracking System. Digital firm strategy, 3, Article 0001a. Retrieved November 7, 2008, from Kortepeter, M. G., & Parker, G. W. (2005). Customer brokerage. Warehouse logistics, 5(4). Retrieved January 20, 2003, from Loudon & K.laudon. (2008). Management Information System. (10th ed.). Boston. prentice –hall. Anonymous,(19942008),historyhttp://? WT.svl=SecNav 7
Image of page 7

You've reached the end of your free preview.

Want to read all 7 pages?

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Stuck? We have tutors online 24/7 who can help you get unstuck.
A+ icon
Ask Expert Tutors You can ask You can ask You can ask (will expire )
Answers in as fast as 15 minutes