It will remove any communication barriers before they

 Including patients/clients in decision-making relating to their health care
 Involving patients/clients in discussions about service delivery options and issues
 Obtaining patient/client consent to examine, treat or work with them
 Effective customer service
 Listening to and addressing
patient/client complaints within scope
of own work role.
Demonstrate respect for others
Health and care professionals are
likely to come into contact with many
different types of healthcare provider
or co-workers in their working lives,
such as:
 Supplier services:
o stairlift installers
o caterers
o pharmaceutical distributors
Signature Training Pty Ltd, Suite 1A, 37 Smith St Parramatta 2150 Australia, Phone: [phone],
Email: [email protected] RTO Number:32000
Filename:
CHCCOM005 - Communicate and work in
health or community services
Version 1.0/July 2017 Review Date: July2018 Page 39 of 98

 Other service providers:
o drugs and alcohol advisers
o housing officers
o community volunteers
o entertainers, such as bingo callers
o social services
o laundry services
 New staff
 Student staff
 Other care companies
 Internal staff:
o medicine distributors
o kitchen staff
o laundry department
o housekeeping
o nurses
o managers and supervisors
 Inspectors
Both internal and external staff, as well as organisational and agency staff may work alongside you in
your mission to provide are to the aged. This will naturally mean that there are many different
hierarchies and skill levels involved. It is not acceptable for care providers to be rude or demeaning to
those they perceive as below them, such as laundry operators, food servers or students. People should
also not be judged on their organisation, such as a business perceived as an inferior catering company or
a sub-standard entertainments provider, though where these services fail to meet basic requirements,
they may be replaced, in the interests of the clients.
As you are all working together towards a common goal, you should foster a feeling of teamwork, as
opposed to rivalry or snobbery.
Correct protocols
You should always ensure you follow the correct protocols for your communications. Each group or type
of persons will have their own set of protocols for performing workplace communications. For example,
Signature Training Pty Ltd, Suite 1A, 37 Smith St Parramatta 2150 Australia, Phone: [phone],
Email: [email protected] RTO Number:32000
Filename:
CHCCOM005 - Communicate and work in
health or community services
Version 1.0/July 2017 Review Date: July2018 Page 40 of 98