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Including patients/clients in decision-making relating to their health careInvolving patients/clients in discussions about service delivery options and issuesObtaining patient/client consent to examine, treat or work with themEffective customer serviceListening to and addressingpatient/client complaints within scopeof own work role.Demonstrate respect for others Health and care professionals arelikely to come into contact with manydifferent types of healthcare provideror co-workers in their working lives,such as:Supplier services:ostairlift installersocaterersopharmaceutical distributorsSignature Training Pty Ltd, Suite 1A, 37 Smith St Parramatta 2150 Australia, Phone: +61-2-8896 2036, Email: [email protected]RTO Number:32000Filename:CHCCOM005 - Communicate and work inhealth or community servicesVersion 1.0/July 2017Review Date: July2018Page 39of 98
Other service providers:odrugs and alcohol advisersohousing officers ocommunity volunteersoentertainers, such as bingo callersosocial servicesolaundry servicesNew staffStudent staffOther care companiesInternal staff:omedicine distributorsokitchen staffolaundry departmentohousekeepingonursesomanagers and supervisorsInspectors Both internal and external staff, as well as organisational and agency staff may work alongside you in your mission to provide are to the aged. This will naturally mean that there are many different hierarchies and skill levels involved. It is not acceptable for care providers to be rude or demeaning to those they perceive as below them, such as laundry operators, food servers or students. People should also not be judged on their organisation, such as a business perceived as an inferior catering company ora sub-standard entertainments provider, though where these services fail to meet basic requirements, they may be replaced, in the interests of the clients. As you are all working together towards a common goal, you should foster a feeling of teamwork, as opposed to rivalry or snobbery. Correct protocolsYou should always ensure you follow the correct protocols for your communications. Each group or type of persons will have their own set of protocols for performing workplace communications. For example, Signature Training Pty Ltd, Suite 1A, 37 Smith St Parramatta 2150 Australia, Phone: +61-2-8896 2036, Email: [email protected]RTO Number:32000Filename:CHCCOM005 - Communicate and work inhealth or community servicesVersion 1.0/July 2017Review Date: July2018Page 40of 98