Once Champions are recruited, monthly meetings will begin. The initial meeting will begin with setting the specific goals for the Patient Family Advisory Council. Because the PFAC will be ongoing, using the nursing acronym ADPIE – Assessment, Diagnosis, Plan, Intervention, Evaluation – for meeting structure will be an effective way to ensure that new needs are being assessed and previously planned interventions are being reevaluated. [Assessment] Members of the Committee compile both subjective and objective data. Patient/Family Champions will provide subjective data; this is their perspective. The objective data will be reported facts such as HCAHPS scores and event reports. [Diagnosis] Identify the problem. Brainstorm what factors are causing the problem. [Plan] What is the desired outcome or goal? What can be implemented to create the desired change? What is the priority? How long will it take for anticipated results to be seen? [Implementation] Based on prioritized outcomes, the plan is communicated to the appropriate members of the hospital team. [Evaluation] Evaluation is the re-assessment of data. Has the identified problem improved? Has the outcome or goal been met? If there has not been any improvement, what needs to change to achieve the desired outcome? Communication Successful communication with the hospital staff will be accomplished using the SBAR technique, Situation-Background-Assessment-Recommendation, via email and daily staff huddle meeting notes. [Situation] St. Thomas Midtown does not offer a Patient Family Advisory Council
ORGANIZATIONAL LEADERSHIP 14 [Background] Patient and family centered care is a partnership between us as healthcare providers, our patients, and their families. It establishes that patients and families are our allies for providing safe and quality healthcare (“What is PFCC?”, n.d.). [Assessment] Establishing a Patient and Family Advisory Council at St. Thomas Midtown will help our healthcare facility meet and exceed our mission statements, reach greater compliance with regulatory and accreditation standards, see improved patient satisfaction, and improved safety outcomes ("What is PFCC?", n.d.). [Recommendation] St. Thomas Midtown Patient and Family Advisory Council has been established. The council will meet monthly. New initiatives planned by the Council will be communicated via email and staff huddle notes. General communication about the PFAC for patients, families and the community will be made electronically and by the distribution of informational flyers. Announcements will be made on the electronic messaging boards located throughout the hospital and on the hospital’s website. PFAC flyers will be available at the registration desk and at each nurses’ station. Team Self-Assessment Tool The publishers of the CliftonStrengths Assessment state that “teams that use their strengths perform better” (Gallup.com, n.d.). This assessment tool provides feedback using thirty-four themes that describe the strengths of human behavior and further divide them into four domains.
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