Warehouse transport order product process order print

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Warehouse Transport Order Product Process Order Print Extrude Receive product Wait Wait Move Order Order Product Product WIP 6 days
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73-44 SUBJECT: Request tool purchase Dist (ft) Time (min) Symbol Description  D Write order  D On desk 75 D To buyer  D Examine = Operation; = Transport; = Inspect; D = Delay; = Storage Process Chart Example Process Chart Example
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73-45 Process Chart – Hamburger Assembly Process Chart – Hamburger Assembly Dist. (Ft) Time (Mins) Chart Symbols Process Description - Meat Patty in Storage 1.5 .05 Transfer to Broiler 2.50 Broiler .05 Visual Inspection 1.0 .05 Transfer to Rack .15 Temporary Storage .5 .10 Obtain Buns, Lettuce, etc. .20 Assemble Order .5 .05 Place in Finish Rack 3.5 3.15 TOTALS Value-added time = Operation time/Total time = (2.50+.20)/3.15=85.7%           2 4 1 - 2
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73-46 Service Blueprint for Service at Ten Minute Service Blueprint for Service at Ten Minute Lube, Inc. Lube, Inc.
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73-47 Work Flow Analysis - Four Phases Work Flow Analysis - Four Phases Request from a customer or an offer to provide services by a performer Negotiation , allowing the customer and the performer to agree on how the work should be done and what will constitute customer satisfaction Performance of the assignment and completion Acceptance , closing the transaction provided the customer expresses satisfaction and agrees that the conditions were met.
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73-48 Attaining Lean Production Attaining Lean Production Focus on inventory reduction Build systems that help employees Reduce space requirements Develop close relationships with suppliers Educate suppliers Eliminate all but value-added activities Develop the workforce Make jobs more challenging Set sights on perfection!
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73-49 Customer Interaction and Process Customer Interaction and Process Strategy Strategy Mass Service Professional Service Service Factory Service Shop Commercial Banking General purpose law firms Fine dining restaurants Hospitals Airlines Full-service stockbroker Retailing Personal banking Boutiques Law clinics Fast food restaurants Warehouse and catalog stores No frills airlines Limited service stockbroker For-profit hospitals Degree of Interaction and Customization Degree of Labor Intensity Low High H i g h L o w 校校校
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73-50 Techniques for Improving Service Productivity Techniques for Improving Service Productivity Separation Self-service Postponement Focus 校校校校 Structure service so customers must go where service is offered Self-service so customers examine, compare and evaluate at their own pace Customizing at delivery Restricting the offerings Strategy Technique
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73-51 Techniques for Improving Service Productivity - Techniques for Improving Service Productivity - Continued Continued Modules Automation Scheduling Training Modular selection of service.
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