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deliverable at the end. In standard of management consulting six benefits are defined such as new aptitude, new system, new relationship and new behavior, and new opportunities. Quantitative and qualitative evaluation is required to completely cover this step (Kuber, M 1992). Tools and Techniques The same of the steps and process which exposed in above, each step have their tools andtechniques. Same as a project, the consultant should have certain inputs and use the specific toolsand methods which might be equal in some steps, to achieve the result and objectives as an output (PMBOK 2018). Entry In entry level, it would be essential to use the correct tools and technic to make the execution easier, smoother and also efficient. After initial agreement, and main principles, the discussion will continue to more detail of preliminary diagnosis as below:
CONSULTING PROCESS19-The objective of preliminary diagnosis -Available information, records or MOM which going to be available -When and who should meet for this objective -The process of introducing to consultant -How proposal going to submit -What would be required from other staff during this period (such as attitude and behavior)-Payment for preliminary diagnosis (Kuber, M 1992). The last part would be so depended on the project and client since this report is short and can be charge in future including the total cost at the end if the client would like to continue. In preliminary diagnosis phase, the tools and techniques would be same as the primary diagnosis, but in high level which will develop in main diagnosis phase. The primary objective ofthis phase is gathering the data, facts, and figures about company, issues and internal and external situation of the company. Some tools and technics would be as below but not limited to:-Interviewing -Delphi -Brainstorming -Expert judgment -Fishbone analysis -Data matrix (Kuber, M 1992),(PMBOK 2018).All mentioned tools and technics are data gathering and data analysis which would use based on consultant or firm decision. Some companies have some internal procedure and rules for diagnosis steps which might be a mix of mentioned above methods. The critical point in this areais the data which want to collect and time which should spend for it. On the other hand, the consultant should plan for this step. Using the historical data and comparing what we have and what happens for other same cases, would be another tool in the stage of the preliminary stage (Kuber, M 1992).In the stage of terms of the references, the checklist is recommended which would be contained but not limited to below points is recommended:
CONSULTING PROCESS20-Clarify the issue which is going to deal with and solve-Expected Result-Constrain and budget -Inputs and obligations of the client -The communication channel (Kuber, M 1992).