environment; without renewal, management cannot maintain excellence” (Brown, 2001, pg. 34). Employees only hear rumors of layoffs when management made decisions to merge two jobs into one but held information from the employees. The employees need to understand what is going on and why it is going on rather than speculations. B. Micro 1. The morale of the Employees of the Railroad station in diminishing because of the unknown circumstances that follow the lack of communication and the unwillingness to change. “The planning sequence for effective communication consists of the elements of: 1. objectives, 2. actions, and 3. control. The channels of communication are: 1. aural or oral, 2. visual, 3. written, 4. verbal, 5. odorous, or 6. tactile” (What is Communication, 1994). A lack of communication can diminish morale. Michael Richie (2000) stated that “organizational culture permeates organizational life in such a way as to influence every aspect of the organization. It has been suggested that organizational culture affects such outcomes as productivity, performance, commitment, self-confidence, and ethical behavior.”(pg. 2) Morale is a critical part of an effective leader. 2. The union contracts are holding back effective change that effects the expenses of the railroad, the attitudes of the employees and the employee morale. With the contracts reviewing two years away the OD cannot truly proceed building a better railroad not only for the organization, but for the employees themselves. The only constant is change. According to
Brown (2001) Organizations must anticipate change and respond to changing demands. (pg. 6)
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- Spring '17